
5001 - 10000 employees
Founded 1990
💼 Consulting
🏥 Healthcare
🛡️ Insurance
Consulting • Healthcare • Insurance
Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.
🔥 5 minutes ago
🗽 New York, North Carolina – Remote
💵 $104k - $183k / year
⏰ Full Time
🟠 Senior
🔴 Lead
🤓 Technical Project Manager
🦅 H1B Visa Sponsor
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5001 - 10000 employees
Founded 1990
💼 Consulting
🏥 Healthcare
🛡️ Insurance
Consulting • Healthcare • Insurance
Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.
• Lead multiple concurrent workplace design, construction, renovation, infrastructure, and facilities improvement projects from planning and due diligence through design, construction, commissioning, turnover, and closeout • Act as an owner-focused project lead, balancing business objectives, employee experience, technical performance, cost, schedule, quality, risk, and long-term operational value • Develop and manage scopes, schedules, budgets, forecasts, procurement plans, change controls, risk registers, governance, reporting, and escalation paths • Coordinate architects, engineers, contractors, consultants, vendors, landlords, and internal stakeholders across regions and time zones • Support site selection and technical due diligence • Lead operational readiness and turnover, including commissioning, punch-list completion, asset documentation, training, O&M manuals, warranties, and transition to facilities operations • Provide technical leadership across HVAC, electrical, lighting, controls, plumbing, life safety, building automation, metering, and related workplace infrastructure • Assess facility and system performance, risks, deficiencies, lifecycle needs, and improvement opportunities • Review architectural and engineering drawings, specifications, and technical documentation • Evaluate designs for functionality, constructability, maintainability, regulatory compliance, sustainability, reliability, lifecycle cost, energy performance, and employee experience • Develop and maintain global technical standards, design criteria, specifications, checklists, templates, and performance requirements • Apply global standards while addressing local codes, regulations, landlord requirements, climate, operations, and cultural needs • Establish measurable requirements and verify completed projects perform as intended • Support occupancy measurement, space performance, facilities analytics, and technical documentation • Embed sustainable design and operating practices, energy efficiency, water conservation, responsible materials, waste reduction, indoor environmental quality, carbon reduction, and high-performance building practices • Measure, validate, track, and report energy, water, waste, and environmental performance • Support LEED strategies for interior fit-outs and ongoing operations • Integrate physical security and life-safety requirements, including access control, surveillance, visitor management, and intrusion detection • Prepare and maintain project budgets, forecasts, cash-flow projections, cost reports, and variance analyses • Evaluate proposals, bids, estimates, change orders, and contractor recommendations • Partner with Procurement and Legal on sourcing, selection, contract administration, and vendor negotiations • Identify risks, develop mitigation strategies, and prepare business cases • Serve as a trusted technical advisor and primary project contact for regional teams, business leaders, and senior stakeholders • Facilitate project meetings, design reviews, workshops, executive updates, and decision-making sessions • Build relationships across a geographically distributed organization and navigate competing priorities
• Bachelor’s degree in Engineering, Architecture, Construction Management, Facilities Management, or a related discipline, or equivalent relevant professional experience • 10+ years of experience in facilities, design, engineering, construction, or project management • Significant responsibility for complex commercial workplace projects and multiple concurrent, multi-phase initiatives • Strong working knowledge of commercial building systems, construction methods, project controls, and facilities operations • Ability to read architectural and engineering drawings, specifications, scopes of work, and technical documentation • Experience managing budgets, schedules, forecasts, procurement, risks, change controls, commissioning, and operational turnover • Working knowledge of environmental management and sustainability practices, including ISO 14001, energy management, high-performance building principles, building codes, workplace safety, accessibility, and regulatory compliance • Excellent organization, problem solving, decision-making, written and verbal communication, presentation, and stakeholder-management skills • Ability to work independently and collaboratively in a global, remote-working environment • Ability to periodically participate in meetings outside normal business hours for international collaboration • Ability to travel domestically and internationally as business needs require, generally not expected to exceed 20% • Preferred: Experience serving as an Owner’s Representative for corporate workplace, commercial interiors, or facilities projects and/or managing global or multi-regional project portfolios • Preferred: Professional certification or licensure such as PMP, LEED AP, PE, RA, CFM, or equivalent • Preferred: Experience with LEED ID+C or O+M, ESG initiatives, energy-management programs, environmental or energy reporting requirements, commissioning, building automation, metering, facilities analytics, or asset lifecycle planning • Preferred: Familiarity with BIM, AutoCAD, facilities-management and project-management platforms, reporting dashboards, and related digital tools • Preferred: Experience developing global technical standards, specifications, playbooks, or design guidelines for a corporate real estate portfolio • Preferred: Strong global perspective and commitment to continuous improvement, sustainability, resilience, accessibility, safety, workplace excellence, and employee experience
• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support
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