Technical Trainer

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Genetec

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🔐 Security

🏢 Enterprise

☁️ SaaS

Security • Enterprise • SaaS

Genetec is a company specializing in physical security solutions that help secure people and places in a constantly changing environment. They offer a comprehensive suite of products, including cloud-based Security Center SaaS and an on-premises Security Center platform, both of which unify physical security systems, sensors, and data. Genetec is highly regarded within the industry, ranking high in global video management and access control rankings. They focus on enterprise-grade security solutions, ensuring the integration of cybersecurity and data protection throughout their offerings, and are noted for innovating and adapting their solutions to meet future business needs. With a keen eye on trends such as hybrid cloud adoption, Genetec is positioned as a thought leader in the physical security sector.

📋 Description

• Deliver technical training to Genetec customers, resellers, distributors, and internal staff • Update existing training material to reflect changes in new product releases • Create training presentations, manuals, course outlines, and digital references • Contribute to improve training documentation and tools • Maintain a current, in-depth knowledge of Genetec’s products and functionality • Participate in classroom setup, lab and exam grading, and course question follow-up • Facilitate instructor-led technical courses using servers, clients, networks, and devices • Facilitate online instructor-led courses using a cloud-based virtual environment and LMS • Communicate course feedback to internal teams for process and product improvement • Effectively convey technical understanding to different audiences, from users to administrators

🎯 Requirements

• Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience • 2+ years of experience delivering technical training, preferably software training • Willing and able to travel to deliver training up to 75% of the time • Possess exceptional presentation and presentation skills • Proficient verbal and written communication in English, additional languages an asset • Excellent knowledge of Windows operating systems and virtual machines • Excellent knowledge of networking principles and IP configuration • Experience with database concepts and client-server environments • Experience with technical troubleshooting methods • Experience with physical access control systems • Experience with video management systems • Experience with online training delivery, e-learning, and LMS platforms, an asset • Experience with cloud-based technology and cybersecurity concepts, an asset

🏖️ Benefits

• Attractive compensation package with 401K match • Training Tuition Reimbursement Program • Work-life balance with a flexible working schedule