Head of Training and Development

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 12%

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GenServe

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

🤝 B2B

Energy • B2B

GenServe is the market leader in commercial generator service, providing maintenance, repairs, retrofits/upgrades, rentals, new equipment sales and installation, and remote monitoring for commercial and emergency backup generators. The company emphasizes rapid response (average two-hour response time), 24/7 emergency service, and claims over 12,000 customers and 21,000+ generators under contract with a 97% customer satisfaction rating. GenServe also operates a technician training program (“GenServe University”) and supports customers with service tickets, sales, and emergency deployments across multiple service areas.

📋 Description

• Build the enterprise training and development strategy, curriculum, infrastructure, roadmap, and operating model from the ground up • Establish technician training as the initial priority and expand into sales, management, and leadership training • Select and implement LMS, curriculum library, certification tracking, and other training systems • Partner with executive leadership to align training investment and priorities with business strategy • Own technician training end to end, including technical skills, certifications, onboarding, ramp-up, career paths, skill leveling, and customer-facing soft skills • Develop and personally deliver safety training curriculum in partnership with EHS • Align safety training with audits, incident trends, and DOT/compliance requirements • Own the enterprise training portfolio for sales, management, supervisory, and leadership development • Build a leadership development pipeline supporting succession planning and internal promotion • Personally facilitate high-priority and high-visibility training during the early build-out phase • Design train-the-trainer standards and programs for regional trainers • Transition routine course delivery to regional trainers while retaining ownership of content quality and program direction • Define KPIs and success metrics for every training program • Build dashboards and report training ROI to HR and executive leadership • Use performance data to prioritize, refine, and sunset training content and delivery methods • Build the business case for and develop a network of regional trainers • Hire, onboard, coach, and manage regional trainers once approved • Partner cross-functionally with HR, operations, sales, and business leaders • Drive adoption of new training programs, tools, and processes across the organization

🎯 Requirements

• 7+ years of progressive experience in training and development, learning & development, or organizational development • Experience building a training function or program from the ground up • Experience training a technical, trade, or field-service workforce strongly preferred • Proven ability to design and scale training programs spanning technical/operational, sales, management, and leadership development • Strong track record defining KPIs and metrics for training programs and articulating ROI to executive leadership • Ability to operate strategically and tactically, including program design, roadmap development, executive communication, curriculum development, and hands-on facilitation • Experience building and leading a team of trainers or facilitators • Experience designing train-the-trainer programs • Instructional design experience, including adult learning principles and multiple delivery modalities • Experience with learning management systems (LMS) and training/performance data tools such as Power BI • Strong facilitation and presentation skills • Strong project management, prioritization, and organizational skills • Effective written and verbal communication skills • Bachelor's degree in a related field or equivalent experience • General computer skills, including Microsoft products, Power BI, LMS platforms, and auxiliary software • Ability to travel as needed, including roughly 25–30% travel and frequent overnight travel • Ability to work overtime as needed • Ability to lift small objects constantly, 20-pound objects frequently, and 20–50-pound objects occasionally • Ability to climb ladders, stairs, and ramps

🏖️ Benefits

• Overtime as needed • Travel to branches and regions as needed, including frequent overnight travel (roughly 25–30%) • Reasonable accommodation for individuals with disabilities