AVP, Systems Administrator

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Genway

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

🔐 Security

🛍️ eCommerce

🔧 Hardware

Security • eCommerce • Hardware

Genway is a Polish distributor and e-commerce retailer of security, networking and smart-home hardware. Genway Mazurek Marcin Spółka Komandytowa operates an online store offering IP cameras, NVRs, alarm systems, access control and wideodomofony (intercoms), switches, PoE power supplies, cabling, racks and related accessories; it also provides wholesale pricing, service, quotations, training and product support.

📋 Description

• Serve as the primary administrator and subject matter expert for the Encompass LOS platform. • Maintains a working knowledge of all end-users functional roles and responsibilities as they relate to LOS usage. • Analyze business needs and collaborate with cross-functional teams to design, configure, and implement system enhancements and customizations. • Manage change control processes, including the development and enforcement of system governance, documentation, standards, and release protocols. • Conduct thorough testing of configuration changes, including UAT coordination, back testing, and production validation. • Troubleshoot system issues and provide Tier 2/3 support for escalated user requests or system problems. • Create and maintain system documentation, configuration logs, and process maps to support audit readiness and operational continuity. • Manage integration of 3rd party vendors and services within the LOS environment, and coordinate with the Company’s vendor management resources.

🎯 Requirements

• 5+ years of experience working in Encompass by ICE Mortgage Technology, with at least 2 years in an administrative or configuration role. • Deep understanding of mortgage loan origination processes, including workflow, compliance, and document management. • Proven experience in system administration, configuration, and release management. • Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions. • Excellent organizational skills with a keen attention to detail and documentation. • Strong communication skills and ability to collaborate across departments. • Experience with Encompass Developer Connect, Encompass SDK, or custom plugin development (Preferred). • Knowledge of Mavent, Investor guidelines, or secondary market delivery requirements (Preferred). • Project management or change control certification (Preferred). • Prior experience working in a mortgage company, financial institution, or credit union (Preferred). • Experience with UAT planning, testing automation tools, and governance frameworks (Preferred).

🏖️ Benefits

• The company provides essential equipment such as computer, headset and webcam. • A reliable internet connection and a quiet, professional workspace are expected.