Manager, Customer Success

🔥 5 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

GeologicAI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🤖 Artificial Intelligence

☁️ SaaS

🔧 Hardware

💰 $44M Later Stage VC (Series B) on 2025-08

Artificial Intelligence • SaaS • Hardware

GeologicAI is a company that builds tools, technologies, and solutions for decision engineering in the mining and critical minerals sector. It offers multi-sensor core scanning (RGB, XRF, hyperspectral, LiDAR, LIBS), digital core logging, resource modeling, and a cloud-based Automated Modeling Platform (AMP) that integrates AI agents with geology and mine-planning workflows. GeologicAI combines high-fidelity sensor hardware, AI-driven analytics, and domain expertise to accelerate and improve the accuracy and consistency of resource characterization, logging, and mine planning for mining operators.

📋 Description

• Build trusted relationships with customer users, site champions, technical leaders and decision-makers; maintain continuity as stakeholders change. • Listen actively, clarify concerns and adapt communication to the customer’s technical knowledge, operating context and priorities. • Lead regular touchpoints, site discussions and business reviews with clear agendas, concise summaries and agreed next steps. • Handle difficult conversations with empathy and sound judgment, acknowledging impact and keeping the customer informed. • Maintain a shared view of agreed deliverables, accountable owners, dependencies, acceptance expectations and expected dates. • Communicate delays, changes and limitations early; explain what is confirmed, what remains uncertain and when the next update will be provided. • Verify technical and operational facts with the responsible teams before communicating commitments; avoid unsupported promises. • Follow up through resolution and confirm that the customer understands the outcome and any remaining actions. • Maintain success plans aligned with customer priorities and budget cycles; record stakeholder maps, account health, value measures, commitments and actions in Salesforce. • Carry customer priorities, success criteria and agreed commitments from the commercial handoff into delivery and ongoing adoption. • Align regional Customer Success Leads around customer priorities and consistent follow-through; coordinate support with Project Management, Operations, Deployment and Customer Excellence within agreed decision authority. • Coach regional colleagues, share practical experience and support team development within agreed reporting lines and responsibilities. • Understand how customers collect, interpret and use geological data; identify adoption barriers and coordinate specialist support to integrate delivered products into site workflows. • Turn customer feedback, adoption evidence and delivery risks into practical priorities, balancing customer impact, urgency and resource needs with the responsible teams. • Confirm value with customers through agreed measures such as geological confidence, workflow efficiency and decision quality; bring evidence into renewal and expansion discussions with the authorized commercial owner.

🎯 Requirements

• University degree in geoscience, mining, engineering, business or a related discipline, or an equivalent combination of relevant education and industry experience. • Demonstrated experience managing complex customer relationships in mining, technology, technical services or a comparable B2B environment. • Strong interpersonal skills, active listening, empathy and professional judgment. • Excellent written communication, meeting facilitation and executive presentation skills. • Ability to manage expectations, navigate conflict and influence across teams without relying on direct authority. • Strong organization, documentation discipline and consistent follow-through. • Working knowledge of the mining lifecycle, exploration and diamond drilling, core logging, geological data workflows and mine operating structures. • Understanding of mineral-processing fundamentals and how ore variability, recovery, throughput and data quality influence customer decisions; recognize when specialist interpretation is required. • Commercial acumen: understand customer value drivers, budgets, procurement, agreed scope and renewal readiness; communicate cost or scope implications through the authorized commercial owner. • Ability to interpret account health and adoption evidence, maintain accurate CRM records and explain progress against customer success measures. • Ability to explain approved product workflows clearly, check customer understanding and coordinate deeper training with Customer Excellence. • Regular travel up to 40% within North America to regional customer meetings, site visits and industry conferences as required.

🏖️ Benefits

• A casual and fun work environment • Flexible schedule and opportunities for remote work • Extended health and dental benefits • Robots with lasers!

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume