Enterprise Customer Success Manager

Job not on LinkedIn

🔥 5 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $120k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Bland

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

🏢 Enterprise

💳 Fintech

Artificial Intelligence • Enterprise • Fintech

Bland is your platform for making ultra-realistic AI phone calls. It enables businesses to create and manage voice interactions with customers efficiently by designing conversational pathways that map out dialogues, set flows, and automate calls 24/7. With features like customizable voice personalities, multilingual support, and seamless integration into existing CRM systems, Bland streamlines communication while ensuring a human-like interaction experience. The platform also offers robust analytics and security measures, making it ideal for enterprises looking to enhance customer engagement.

📋 Description

• Own the post-sales journey end-to-end • Ensure customers launch quickly, achieve quantifiable KPIs, and realize ROI from Bland AI agents • Diagnose blockers before they become problems • Drive customers toward high-value use cases • Turn deployments into measurable business wins • Partner with forward-deployed engineers to troubleshoot issues and accelerate resolutions • Educate customers on best practices, new features, and optimization strategies • Identify new use cases and expansion opportunities • Translate customer insights into actionable growth plans • Engage executive and technical stakeholders • Simplify complex AI behavior into clear recommendations that drive adoption and outcomes • Help customers achieve measurable business results with Bland AI phone agents

🎯 Requirements

• 5+ years in technical customer-facing roles such as TAM, CSM, or Deployment Strategist • Experience owning post-sales success and enterprise customer outcomes • Ability to read and write REST/JSON • Ability to interpret logs • Ability to query data with SQL • Understanding of production systems integration • Escalation and incident management experience • Ability to resolve complex issues and guide senior stakeholders during high-pressure situations • Ability to simplify technical concepts for executives and dive deep with practitioners • Ability to build trust, navigate competing priorities, and guide customers toward best practices • Experience using structured customer touchpoints such as MBRs/QBRs • Proven cross-functional collaboration with Sales and Engineering • Ability to thrive in a fast-paced, high-ownership environment

🏖️ Benefits

• Meaningful equity • Benefits • Gorgeous office in Levi's Plaza, San Francisco

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