Customer Success

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $105k - $145k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

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Standard Metrics

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Standard Metrics is a company that provides a platform for automating portfolio reporting for venture capital (VC) teams and their portfolio companies. It is trusted by VC firms worldwide to streamline data collection, analytics, and investor relations. The platform aims to reduce the time spent on manual reporting, thereby enhancing efficiency and allowing users to focus on data analysis and investment strategies. Standard Metrics integrates with existing systems to centralize data, automate reporting, and facilitate effective communication between investors and companies.

📋 Description

• Cultivate long-term customer relationships and connect with stakeholders from senior executives to power users • Understand customer requirements, challenges, and goals to drive successful outcomes and increase customer lifetime value • Collaborate with customers to provide references and testimonials • Manage relationships across deployment, adoption, growth, and contract renewal • Drive platform utilization and recommend best practices to increase adoption • Own renewals and upsells for an assigned customer portfolio • Identify and address churn risk and forecast future revenue growth • Lead recurring Partnership Reviews covering priorities, product usage, insights, roadmap, and upcoming enhancements • Advocate for customers with Product and Engineering teams • Collaborate with sales, data, and product teams to iterate on the platform

🎯 Requirements

• 2+ years of relevant experience in a client-facing role, ideally within customer success or account management • Track record of developing strategic customer relationships, identifying business goals, and driving value realization to ensure retention and reference-ability • Experience managing and closing renewals and upsells • Strong executive presence and ability to navigate all levels of customer organizations • Experience presenting to C-level executives and influencing internal and external decision-makers • Ability to work in a high-growth environment and tackle projects independently • Strong time management and prioritization skills • Natural empathy for customers • Excellent written and verbal communication abilities • Passion for technology, startups, entrepreneurship, and/or venture capital is a plus

🏖️ Benefits

• Competitive equity package • Health and dental insurance • Medical, dental, and vision insurance covered 100% for employees and dependents in the USA • International local health coverage matching for employees and families • Flexible vacation • 3–4 weeks off in addition to holidays (typical) • 12 weeks of paid parental leave for all new parents in the USA • International parental leave matching local standards • Complete transparency with access to business metrics and financial information • Regular team offsites • Remote-first work environment

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