Call Center Supervisor

🔥 8 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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GetixHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Getix on 2015-01

SaaS • B2B

GetixHealth is a healthcare revenue cycle management company that provides SaaS-based software suites and dedicated services to hospitals, physician groups, and industry partners. Their solutions cover patient access, eligibility and enrollment, workers’ compensation, insurance resolution, coding and chart audits, self-pay billing, and professional RCM services aimed at improving financial performance, productivity, and patient experience. GetixHealth partners with large healthcare systems and providers to automate and integrate revenue cycle workflows and optimize collections and operations.

📋 Description

• GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. • The Supervisor is responsible for coaching, developing, and motivating teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery. • Partner with Human Resources to recruit, interview, and select top talent. • Build meaningful connections with team members to encourage open communication, trust, and accountability. • Coach, train, and motivate staff to meet and exceed performance goals. • Conduct regular one-on-ones, evaluations, and professional development sessions. • Analyze reports to identify performance trends and process improvement opportunities. • Ensure full compliance with company policies, HIPAA, and PHI standards.

🎯 Requirements

• Education: High school diploma or equivalent required; Associate or Bachelor’s degree preferred. • 2+ years of experience in a healthcare call center or revenue cycle environment, with 1+ year in a supervisory or leadership role. • Artiva experience required (strong working knowledge of workflows, reporting, and system navigation). • Experience managing remote teams and prioritizing workloads across multiple client accounts. • Knowledge of medical billing, insurance claims, and healthcare administration is a plus. • Certifications: Certified Revenue Cycle Specialist (CRCS) required within the first year of employment. • Technical Skills: Proficient in Microsoft Office Suite and contact center technology platforms. • Strong computer literacy and ability to troubleshoot basic technical issues remotely. • Experience with healthcare billing systems or EMR software preferred.

🏖️ Benefits

• Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment. • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans. • 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service. • Paid Time Off (PTO): Start accruing PTO from your very first day of employment. • Flexible Benefits: Customize your benefits package to fit your personal and family needs.