Customer Service Team Lead – Healthcare

🕒 April 30

🤠 Texas – Remote

🤠 Texas – Remote

💵 $19 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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GetixHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Getix on 2015-01

SaaS • B2B

GetixHealth is a healthcare revenue cycle management company that provides SaaS-based software suites and dedicated services to hospitals, physician groups, and industry partners. Their solutions cover patient access, eligibility and enrollment, workers’ compensation, insurance resolution, coding and chart audits, self-pay billing, and professional RCM services aimed at improving financial performance, productivity, and patient experience. GetixHealth partners with large healthcare systems and providers to automate and integrate revenue cycle workflows and optimize collections and operations.

📋 Description

• Lead and coach a customer service team to meet quality and productivity goals • Support staff with system and telephony issues • Monitor performance and conduct monthly 1:1s • Resolve and escalate issues that affect operations or client satisfaction • Ensure HIPAA and compliance adherence • Partner with internal departments and clients to ensure top-tier service

🎯 Requirements

• High school diploma or GED required; additional education is a plus. • 2–5 years of healthcare revenue cycle experience (required) • 2+ years in a lead or supervisory role (preferred) • EPIC experience strongly preferred • Proven experience working with multiple systems and databases in a fast-paced setting. • Excellent communication and leadership skills • Strong attention to detail and compliance awareness • Proficient in MS Office

🏖️ Benefits

• Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment. • Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D. • 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service. • Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment. • Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.