Healthcare Customer Service Specialist

🕒 June 19

🤠 Texas – Remote

🤠 Texas – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 37%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GetixHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Getix on 2015-01

Consulting • Logistics • Insurance

GetixHealth is a healthcare revenue cycle management company that provides SaaS-based software suites and dedicated services to hospitals, physician groups, and industry partners. Their solutions cover patient access, eligibility and enrollment, workers’ compensation, insurance resolution, coding and chart audits, self-pay billing, and professional RCM services aimed at improving financial performance, productivity, and patient experience. GetixHealth partners with large healthcare systems and providers to automate and integrate revenue cycle workflows and optimize collections and operations.

📋 Description

• Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions • Respond to telephone inquiries using standard procedures and scripts • Gather required information, research account details, and resolve customer concerns accurately and promptly • Explain billing information, insurance benefits, and available services to patients • Assess patient needs and provide solutions or escalate issues when necessary • Schedule work to ensure optimal call coverage and maintain daily productivity • Collaborate with leadership and peers using screen-sharing tools for real-time problem-solving and performance goals • Support department initiatives and continuous improvement efforts • Maintain adherence to HIPAA regulations and confidentiality policies • Assist with department goals and recommend efficiency improvements • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED required • 1–2 years of customer service experience required • 1 year of call center customer service for a healthcare organization • 1 year of healthcare insurance customer service • 1 year of healthcare collections or healthcare insurance inquiry research • Basic understanding of medical terminology and the healthcare revenue cycle • Proven experience working with multiple systems and databases in a fast-paced environment • Strong verbal, written, and interpersonal communication skills • Excellent problem-solving abilities • High attention to detail and accuracy • Ability to work independently and collaboratively to meet performance goals • Comfort using Microsoft Office Suite and adapting to new technologies • Strong attendance and reliability • Must pass an internet speed test • Bilingual Spanish preferred, not required • Healthcare, insurance, or medical collections experience preferred • Familiarity with Medicaid, Medicare, Workers’ Compensation, and liability claims preferred

🏖️ Benefits

• Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment • Basic life/AD&D insurance • Short-term and long-term disability coverage • Voluntary life/AD&D options • 401(k) Retirement Savings Plan after three months of continuous service • Paid Time Off accrued starting on the first day of employment • Company-provided equipment • Quarterly bonus eligibility

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