Healthcare Customer Service Team Lead

🕒 May 22

☕ Washington – Remote

☕ Washington – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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GetixHealth

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Getix on 2015-01

SaaS • B2B

GetixHealth is a healthcare revenue cycle management company that provides SaaS-based software suites and dedicated services to hospitals, physician groups, and industry partners. Their solutions cover patient access, eligibility and enrollment, workers’ compensation, insurance resolution, coding and chart audits, self-pay billing, and professional RCM services aimed at improving financial performance, productivity, and patient experience. GetixHealth partners with large healthcare systems and providers to automate and integrate revenue cycle workflows and optimize collections and operations.

📋 Description

• Oversee a team of Customer Service Representatives who manage high-volume patient inquiries related to billing, payments, medical claims, insurance coverage, and benefits • Conduct regular coaching sessions, including monthly 1:1s and real-time feedback • Monitor daily call activity (60+ calls/day per CSR) and ensure service standards are met • Handle escalated patient concerns involving billing, claims, and insurance inquiries • Ensure strict adherence to HIPAA and company confidentiality standards • Work cross-functionally with leadership, peers, and clients

🎯 Requirements

• High school diploma or GED required; additional education preferred • 2–5 years of healthcare revenue cycle experience (required) • 2+ years in a lead or supervisory role (preferred) • EPIC experience strongly preferred • Strong knowledge of Medicaid, Medicare, Workers' Compensation, and liability claims preferred • Proven experience working in high-volume, multi-system environments

🏖️ Benefits

• Comprehensive Health Coverage: Medical, dental, and vision (available after 90 days) • Life & Disability Insurance: Company-paid with voluntary options • 401(k) Plan: Eligible after 6 months of service • Paid Time Off (PTO): Accrual begins on day one • Flexibility: Benefits programs may be updated as needed