Senior Phlebotomy Team Lead

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🏄 California – Remote

🏄 California – Remote

💵 $80k - $95k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

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Getlabs

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $20M Series A on 2022-02

Healthcare • Healthcare Insurance • Pharmaceuticals

Getlabs is a leading platform for at-home diagnostics, providing a convenient solution for patients to have their medical labs, vitals, and advanced diagnostics collected at home. By dispatching mobile phlebotomists, Getlabs partners with healthcare organizations to improve patient adherence and close gaps in care with nationwide availability. Patients can book appointments for home visits where Getlabs specialists will collect samples and deliver them to major labs like Labcorp and Quest for testing. This service offers a comfortable and efficient alternative to traditional lab visits, enhancing the patient experience while integrating seamlessly into existing healthcare workflows.

📋 Description

• Directly supervise, coach, and develop assigned teams; conduct weekly 1:1s and monthly performance check-ins • Audit adherence to Leader Standard Work, the 20/24 Rule, and call-out procedures • Train and certify new Team Leads on LSW, routing, payroll/triplog audits, and quality assessment standards • Identify high-potential phlebotomists and build a succession pipeline • Serve as Tier 2 escalation point for operational, clinical, and patient issues • Own regional coverage planning, PRN pool strategy, cross-market staffing, and capacity forecasting • Review route optimization and next-day coverage plans; intervene in high-risk markets • Review and sign off on payroll, triplog, timecard, and expense submissions • Oversee regional inventory and equipment budgets; analyze supply usage and approve purchase orders and equipment requests • Analyze quality and performance data, identify root causes, and track action plans • Calibrate venipuncture assessments and SOP audits across teams and markets • Lead corrective actions and performance improvement plans with HR and Operations Management • Identify process gaps and recommend SOP, training, and workflow improvements • Prepare and present regional performance reports weekly and monthly • Partner with Recruiting on hiring; conduct final-round interviews and make recommendations • Own regional onboarding and training plans • Develop and deliver advanced clinical and leadership training • Serve as acting supervisor during absences and peak periods • Approve time-off requests, schedule changes, and overtime • Co-lead performance reviews and address employee relations concerns • Ensure compliance with OSHA, HIPAA, and state phlebotomy regulations • Lead incident reporting and follow-up • Represent the region in leadership meetings and cascade company updates • Track labor costs, overtime, and mileage against budgets • Maintain low redraw and critical error rates, strong NPS, market stability, Team Lead effectiveness, and retention

🎯 Requirements

• Must live in San Francisco or within a 25 minute commute • 6 months as a Phlebotomist Team Lead within Getlabs, with demonstrated success meeting Team Lead performance targets • No performance or behavior warnings within the last 12 months • No internal recollections within the last 90 days • 5 years of previous mobile phlebotomist experience required • Phlebotomy certification from an accredited agency required: American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT) • Expert knowledge of phlebotomy duties, responsibilities, techniques, and Getlabs SOPs • Ability to coach, develop, and hold leaders accountable • Strong analytical skills and ability to use data and reports to drive decisions • Proven exceptional customer service • Strong written and verbal communication skills, including presenting to leadership • Disciplined, self-directed leadership and ability to manage multiple markets and priorities • Reliable transportation and clean driving record • Ability to travel up to 40% for market visits, Team Lead development, onboarding, and field training • Vaccination required as a condition of employment for employees in contact with patients

🏖️ Benefits

• Medical, dental and vision insurance options • Flexible vacation • Competitive salary • Dynamic work environment • Talented, ambitious and fun-to-work-with colleagues