Digital Program Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Nerdio

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2022-12

Consulting • Healthcare • Logistics

Nerdio is a company that specializes in streamlining operations and cost optimization for enterprise IT environments, focusing particularly on Microsoft Azure, Windows 365, and Microsoft Intune. Their products, Nerdio Manager for Enterprise and Nerdio Manager for MSP, offer robust automation features that reduce management time and operational costs for managed service providers and enterprises alike. Nerdio's solutions are designed to enhance IT efficiency across industries such as financial services, education, government, and healthcare, with a strong emphasis on security, user experience, and reducing Azure costs. Recognized as a leading innovative partner by Microsoft, Nerdio helps organizations deploy and manage virtual desktops and cloud environments efficiently.

📋 Description

• Own the digital customer journey from onboarding through adoption, value realization, renewal, and expansion readiness • Build, launch, monitor, and iterate customer-success plays and automations • Build triggers and handoffs that engage CAMs or TAMs based on health thresholds, renewal risk, expansion signals, escalations, champion changes, and customer requests • Deliver against current and future-state journey maps • Identify and remove friction in the customer journey using automation and agentic AI • Lead discovery with Customer Success teams through ticket analysis, stakeholder interviews, and data review • Recommend and build automation, signal-based triggers, and agentic AI solutions • Lead the transition from static plays to adaptive, agentic journeys • Equip CAMs and TAMs with agentic insights • Evaluate tools, run pilots, and establish guardrails for AI-driven customer interactions • Manage programs and projects from discovery through launch and iteration, including scope, planning, sequencing, roadmap, status, and dependencies • Partner with Marketing, RevOps, Product, Support, and Sales on lifecycle communications, segmentation, metrics, telemetry, messaging, ticket signals, and expansion • Tie programs to NRR, adoption, and risk reduction; run test-and-learn cycles and share results

🎯 Requirements

• 5+ years of experience in digital customer success, lifecycle or adoption marketing, CS operations, or program management for a scaled customer segment • Track record of leading cross-functional programs from idea to launch and influencing partners without direct authority • Consultative approach, including running discovery, facilitating working sessions, and turning findings into a prioritized plan • Hands-on experience with CS, marketing automation, or CRM platforms • Ability to build or configure automated journeys • Practical experience with, or strong curiosity about, AI agents and LLM-based workflows • Sound judgment on where AI should and should not act • Data fluency using product telemetry, health scores, and attribution • Strong prioritization and risk management • Strong written and verbal communication for audiences from CAMs to executives • Builder mentality and comfort with ambiguity • Preferred: Experience in B2B SaaS, cloud, or the Microsoft and MSP ecosystem • Preferred: Experience with Partner Success or Support operations • Preferred: Hands-on use of no-code or low-code agent builders and prompt design

🏖️ Benefits

• Competitive Base and Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off, including your birthday off! • Collaborative Team Culture • Benefits for international employees, outside the US, vary by country.

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