Account Manager

🕒 April 9

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Port IO

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51 - 200 employees

💰 Series B on 2024-10

We combined hundreds of years of DevOps knowledge with thousands of hours of research to transform the developer experience as the world sees it today. Starting by building the Developer Portal that brings everyone together, and going forward as the developer experience forefront. Join our Community on Slack to discuss DevEx with your peers and influence our roadmap: https://www.getport.io/community

📋 Description

• Own a quota-carrying book of business, driving renewals, expansion ARR, and net revenue retention (NRR). • Lead the renewal and expansion motion end-to-end, including forecasting, deal strategy, and contract negotiations. • Identify and close upsell and cross-sell opportunities through account planning, white-space analysis, and a deep understanding of customer needs. • Build strong relationships with economic buyers and executive stakeholders, serving as a trusted advisor and leading value-focused business reviews. • Partner cross-functionally with Sales and Customer Success to drive adoption, mitigate renewal risk, and execute multi-threaded expansion strategies. • Translate product usage and outcomes into clear business value tied to commercial outcomes. • Collaborate with Product, Sales, and Support to deliver a seamless post-sale experience. • Act as the voice of the customer, sharing feedback that informs product direction, adoption improvements, and expansion strategy.

🎯 Requirements

• 5+ years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments. • Spanish Fluency is a must. • Additional fluency in Portuguese is a major plus. • Proven track record of owning renewals and expansion targets, with measurable impact on ARR and NRR. • Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements. • Comfort carrying a quota and forecasting revenue across a renewal and expansion pipeline. • Strong executive presence with the ability to influence economic buyers and senior stakeholders. • Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong plus. • Highly organized, data-driven, and strategic, with the ability to manage multiple accounts and priorities at scale.

🏖️ Benefits

• Health insurance • Professional development • Flexible work arrangements