Americas Consulting Director

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $119.6k - $199.4k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Lead, coach, and develop the Americas Functional Consulting team • Set priorities, build capability, manage performance and succession, promote inclusion, and attract and retain talent • Own regional execution of the customer-adoption program with Customer Success Managers • Prioritize accounts using customer outcomes, adoption health, annual recurring revenue, retention risk, contractual commitments, and growth potential • Establish and maintain coordinated adoption plans covering implementation, stabilization, core adoption, expansion, optimization, and sustained value realization • Align consulting with regional and global Customer Success and cross-functional teams • Clarify ownership and handoffs among Customer Success, adoption, project management, technical consulting, support, product, sales, and quality teams • Provide visibility to customer health, adoption progress, value realization, escalations, resource constraints, and recommended interventions • Manage team capacity and deployment across implementation, adoption, training, pre-sales, and escalation support • Maintain resource forecasts and make prioritization decisions aligned to customer outcomes • Drive disciplined delivery and measurable impact across implementation readiness, adoption milestones, time to value, utilization, customer satisfaction, quality, margin, retention, and expansion • Guide solution design and enablement for predictive analytics, asset performance management, and other digital offerings • Build repeatable methods, templates, playbooks, and knowledge-sharing practices • Promote practical use of automation and AI within approved governance • Use Lean operating principles, quality frameworks, and customer-focused KPIs to drive continuous improvement • Use customer, employee, and delivery feedback to improve team effectiveness and customer experience • Recommend improvements to products, services, processes, and go-to-market execution • Represent the Americas consulting perspective in cross-functional decisions • Lead complex cross-functional initiatives and customer escalations • Communicate with leaders and customers, negotiate priorities, and mobilize resources to achieve outcomes

🎯 Requirements

• Bachelor’s degree in engineering, computer science, business, or a related discipline, or equivalent practical experience • At least 15 years of progressively responsible experience in industrial software, asset performance management, asset integrity, reliability, plant maintenance, engineering consulting, or a closely related field • Significant experience in customer-facing services and complex enterprise implementations • Minimum of 5 years of people leadership experience • Experience leading experienced consulting professionals and/or people leaders across geographically dispersed teams • Proven success driving team performance, developing talent, optimizing resource deployment, and delivering customer outcomes in complex, customer-facing environments • Proven record of advising senior customer stakeholders and leading high-complexity engagements and escalations • Ability to translate technical and operational expertise into adoption, value realization, retention, and growth • Deep domain expertise in relevant industrial sectors, asset integrity, risk-based inspection, reliability, plant maintenance, predictive analytics, data quality, or asset performance management • Experience advising enterprise customers across countries, operating environments, and regulatory contexts • Technical and consultative credibility with customer executives, engineering and maintenance leaders, practitioners, and internal product teams • Experience moving customers beyond implementation to sustained adoption and measurable value realization • Experience establishing operating mechanisms across Consulting, Customer Success, Product, Sales, Support, and Quality • Strong oral and written communication skills • Strong interpersonal and leadership skills • Ability to analyze ambiguous problems, make sound trade-offs, and resolve issues at their root cause • Ability to lead complex programs and execute with discipline across organizational boundaries • Legal authorization to work in the United States • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Discretionary annual bonus • Medical coverage • Dental coverage • Vision coverage • Prescription drug coverage • Health Coach access with 24/7 nurse-based resources • Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions • Company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Professional development opportunities • Competitive compensation • Remote work arrangement • No relocation assistance