Customer Services Management Leader – PV, BESS

🔥 0 minutes ago

🗽 New York, Pennsylvania, +1 more states – Remote

🗽 New York – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $114.1k - $190.2k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Lead a team of customer fleet managers • Report to the Solar and Storage Solutions Projects & Services Leader for the North America Region of the GE PCS business • Manage multiple post-COD customer accounts, including mid- and upper-level customer representatives • Drive key performance metrics for the SSS fleet to acceptable ranges for all customers • Oversee critical customer warranty obligations, spare parts, and service orders • Lead the fleet management team on critical issues • Work with the NAM resource leader on warranty and service resource strategies • Oversee resolution of critical technical issues by collaborating with GE engineering • Set team priorities based on business-level priorities • Drive customer satisfaction through communication, order management, contract compliance, and delivery against safety, quality, and delivery expectations • Manage order plans, safety, quality, schedule, cost, margin, cash flow, and risks • Communicate goals, deliverables, strategies, risks, and opportunities internally within GE • Collaborate with internal GE functions and business entities to manage service orders and activities • Protect GE's reputation and technology in the marketplace • Promote a diverse and inclusive work environment focused on project and service management excellence

🎯 Requirements

• Bachelor's degree in engineering, business, or a related field OR minimum 10 years of professional experience relevant to the role • Minimum 5 years of customer management experience or relevant professional experience • GE experience preferred • Proven track record of leading multicultural teams • Strong interpersonal and influence skills • Work from home and based in the United States • Up to 30% travel required • Legally authorized to work in the United States • Successful completion of a drug screen, as applicable • Solar power plant/BESS power plant sales, design, procurement, construction, operations, maintenance, and/or service experience desired • Working knowledge of GE Solar/BESS product sales, manufacturing, testing, and service processes desired • Prior Six Sigma Quality Lean experience desired

🏖️ Benefits

• Competitive compensation • Medical, dental, vision, and prescription drug coverage • Health Coach from GE Vernova, including a 24/7 nurse-based resource • Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions • Company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Professional development opportunities • Relocation assistance is not provided