Technical Support Assistant, PWD

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🕒 July 9

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Support operational and administrative routines in the Grid Automation technical assistance area • Receive, register, update and monitor service tickets, requests and incidents in systems and internal controls • Route requests to the responsible teams according to established workflows and guidelines • Track status of service requests, outstanding items, deadlines and responses to requesters • Support organization of schedules, documentation, records and history of technical service activities • Keep the area’s databases, controls, spreadsheets and systems up to date and consistent • Assist with sending, receiving and verifying documents, reports and information related to service activities • Serve as a point of support in the interface between clients, the technical team, administrative areas, logistics and other internal departments • Support tracking of materials, equipment, parts or documents required for service activities, as directed by the area • Flag outstanding items, delays, information inconsistencies or process deviations to the responsible parties • Prepare simple controls and reports to monitor the area’s routines • Contribute to process organization and compliance with service and quality standards • Predominantly operational, administrative and support-focused role • Responsible for executing structured routines and monitoring technical assistance requests

🎯 Requirements

• High school diploma • Technical education or ongoing higher education in Administration, Logistics, Electronics, Electrical Engineering, Automation, Engineering or related fields is preferred • Previous experience in administrative routines, customer service, operational support, technical assistance or related areas • Basic knowledge of Microsoft Office, especially Excel and Outlook • Ease in organizing information, tracking requests and updating controls • Good verbal and written communication skills • Ability to work with organization, attention to detail and discipline in execution

🏖️ Benefits

• Inclusive work environment • Valuing professionals with diverse experiences, profiles and career paths