Managed Services Analyst II

🕒 September 30

🇺🇸 United States – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 24 days.
• Reposted once.

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GHX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

GHX is a leading provider of data management solutions, supply chain consulting, and vendor credentialing services primarily for the healthcare industry. They offer innovative products such as order automation, inventory management, and e-payment solutions that enhance financial agility, compliance, and operational efficiency. GHX serves a diverse clientele including healthcare providers, suppliers, and government agencies, emphasizing evidence-based insights and cloud ERP transformation to optimize resource allocation, reduce costs, and improve patient care. They are deeply integrated into the healthcare supply chain, collaborating with partners to create secure, informed, and cost-effective environments in healthcare facilities.

📋 Description

• Support accounts as the operational point of contact between customers and internal service delivery teams • Analyze dashboards compiling account health, service utilization, and operational metrics to report insights and support customers • Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers • Handle daily workflows to meet KPI and QA metrics; accurately document work and customer interactions; identify and escalate repetitive issues; resolve escalations as required • Proactively maintain and contribute to team reference materials • Train and mentor MSA I team members on customer communication and engagement standards • Support increased adoption of GHX's recommended practices through daily customer interactions • Deliver customer service to internal and external clients using GHX products or services • Support administrative processes and tasks in support of team objectives

🎯 Requirements

• High School Diploma or equivalent with 1-2 years’ experience • Technical knowledge of software products • Working knowledge of Microsoft Office Suite, particularly Microsoft Excel, Word and PowerPoint • Experience working in a team-oriented environment • Able/willing to work 8am-5pm Eastern Standard Time Zone (Monday-Friday) • Able/willing to travel up to 15% annually • Ability to recognize problems, gather information, and escalate to leadership when necessary • Internet savvy and computer literacy with proficiency in Microsoft Office applications • Ability to follow documented processes and be detail oriented • Strong accountability and integrity due to sensitive nature of information • Strong customer support skills • Clear and effective verbal, written, and presentation skills • Ability to regularly meet or exceed KPI and QA standards • Ability to grow and adapt to changing guidelines or processes • Ability to prioritize, multitask, and carry out projects correctly in a timely manner • Ability to act as a resource for Level I Managed Services Analysts • Salesforce or other CRM experience preferred

🏖️ Benefits

• Health, vision, and dental insurance • Accident and life insurance • 401k matching • Paid time-off • Education reimbursement

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