User Researcher, Patient Communications

Job not on LinkedIn

🔥 1 hour ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $145k - $175k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔬 UX Researcher

🚫👨‍🎓 No degree required

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Gifthealth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $40M Private Equity Round - GiftHealth on 2023-04

Healthcare • Logistics • Consulting

Gifthealth is a technology-enabled patient access and prescription fulfillment company that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers through a unified digital platform. It streamlines enrollment, electronic benefits verification, e-prior authorization, and payment/affordability support while managing pharmacy fulfillment and patient support services. The platform also provides manufacturers with actionable data and insights on patient journeys and brand performance, driving faster, more reliable medication access.

📋 Description

• Own research across patient-facing experiences, including enrollment, checkout, the patient portal, insurance and benefits experiences, patient communications, and new program launches • Partner with Product and Design to identify important questions and assumptions before work is built • Plan and conduct full-cycle research from early discovery and concept work through usability and comprehension testing, launch readiness, and post-launch learning • Use moderated and unmoderated methods according to the research question • Turn product questions into right-sized research approaches that deliver useful evidence within decision timelines • Recruit and engage patient participants, including specialty and hard-to-reach populations, while respecting healthcare privacy and consent requirements • Build an ongoing understanding of patient needs, behaviors, expectations, and pain points • Connect patient-reported behavior with behavioral, operational, and quantitative evidence • Synthesize research into clear implications and actionable recommendations • Build product-area context and proactively surface important questions • Work closely with Product and Design throughout the product cycle • Report to the Sr. UX Researcher and support organizational goals, operational excellence, and compliance standards

🎯 Requirements

• Bachelor's degree preferred • Typically 2 to 5 years of experience conducting user research on digital products or services • Candidates with 5+ years and a track record of independently leading ambiguous research may be leveled as Senior • Ability to learn the healthcare domain quickly • High agency and ability to own the path to an answer • Comfort with ambiguity, speed, and incomplete evidence • Proactive, judicious use of AI • Precision about what evidence does and does not support • Strong evaluative research craft, including usability testing, comprehension and mental model studies, concept evaluation, and unmoderated remote research • Strong interviewing, facilitation, synthesis, and communication skills • Experience partnering closely with Product and Design and influencing work while it is taking shape • Comfort working across qualitative, quantitative, behavioral, and operational evidence • Ability to work independently and remotely with reliable internet access and a suitable environment for patient interviews and moderated research sessions • Ability to communicate effectively with patients, Product, Design, and cross-functional partners • Ability to handle sensitive patient information in compliance with healthcare privacy and consent requirements • Ability to travel occasionally to Gifthealth's Columbus, Ohio offices • Healthcare, pharmacy, or patient-access experience is welcome but not required • Experience researching products in complex, regulated, or service-heavy environments preferred • Experience working on products where the digital experience intersects with offline operations or customer support preferred • Experience establishing recurring research practices around launches or product teams preferred

🏖️ Benefits

• Fully remote work • Occasional travel to Gifthealth's Columbus, Ohio offices for team collaboration • Regular meetings with the research lead and Product and Design partners • Equal employment opportunity and inclusive work environment