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• Own all client communication - every email, every Slack thread, every meeting. You are the face of GIGABRANDS for your accounts. This is non-negotiable. • Manage 10-15 Amazon brands with a relentless focus on growth, retention, and proactive communication. • Proactively develop and communicate account strategy — don't wait for clients to ask. Anticipate their needs and bring recommendations before they request them. • Review all reports, decks, and deliverables from your PPC Specialist and Account Manager before they reach the client. Nothing goes out unreviewed. • Track and report on sales targets and growth KPIs every week. Flag fiscal concerns — budget overruns, underperformance, missed targets — immediately. Don't surface problems at the quarterly review. • Maintain 30/60/90 day goals for each account and drive progress with clarity and urgency. • Proactively share wins with clients. Don't wait for the biweekly meeting to celebrate a sales spike or a catalog improvement. • Build relationships beyond performance metrics — know your clients' business goals, team dynamics, and stressors. The Brand Manager is the first and last line of defense against churn. • If a client goes silent, follow up. Call and text if needed. Silence on our side creates churn. • Lead your Pod — Account Manager, PPC Specialist, and Graphic Designer — with clarity and accountability. • Delegate tasks in ClickUp with start date, end date, time estimate, and priority level clearly defined for every task. • Triage all incoming requests before routing to the team — protect your Pod's focus time. • Conduct biweekly Pod-level check-ins to align on account health, priorities, and capacity. • Handle capacity planning for your entire Pod, not just your own workload. • Mentor and support Junior Brand Managers and Account Managers as the team grows. • Model core values in every interaction — you set the tone for your Pod. • Maintain immaculate ClickUp boards at all times — every task logged, every deadline tracked, every board actively followed up on. • Log every task — internal meetings, external meetings, recurring audits, ad hoc requests with start date, due date, time estimate, and priority level. • After every client meeting, convert all notes and action items into ClickUp tasks before EOD. No action item left undocumented. • After daily Slack and email reviews, add any new ad hoc tasks to ClickUp with time estimates by EOD. • Schedule all recurring tasks (internal meetings, external meetings, regular audits) in ClickUp at the start of each week. • Centralize all client data, strategy notes, and decisions in agreed tools , ClickUp, Notion, and the Central Brain. • Use the Eisenhower Matrix to distinguish urgent vs. important tasks and delegate accordingly. • Ensure all meeting recordings are captured via tl;dv, with notes processed through Google Gemini. • Implement at least one process automation or workflow improvement per week, find the 1% every time. • Analyze new strategies, document results, and share learnings with your Pod. • Prepare for every meeting: review the deck, confirm all previous action items are addressed in the update, and brief your AM and PPC Specialist on strategy and logic before the call. • Run post-meeting follow-up: create all ClickUp tasks before EOD, assign to correct Pod members with dates and time estimates, send a client follow-up summary where appropriate, and update the 30/60/90 day goal tracker. • Participate in "husks" - GIGABRANDS' internal team-building and peer development sessions where you collaborate with peers and learn from senior leaders. • Attend and actively contribute to weekly upskilling classes; Senior Brand Managers take on a mentoring role to support the broader team. • Read and apply frameworks from Extreme Ownership by Jocko Willink and Own Your Day, Own Your Life by Aubrey Marcus — these are part of how we operate, not optional reading. • Embrace expanded responsibilities as the company scales. This role grows with the business.
• 3–5 years of experience in brand management, account management, or eCommerce marketing • Hands-on Amazon experience — PPC, SEO, catalog management, and creative optimization (this is non-negotiable) • Proven track record managing multiple client relationships simultaneously and delivering measurable results • Strong leadership skills — comfortable directing cross-functional teams across different functions and time zones • Exceptional organizational skills with a systematic approach to task management, reporting, and follow-through • Excellent communicator — confident presenting to clients, writing clear strategic briefs, and running structured meetings • Experience with ClickUp, Asana, Trello, or similar project management platforms • Ability to thrive in a fast-paced, entrepreneurial, client-facing environment with a growth mindset • Self-starter mentality — you bring solutions, not just problems • Nice to Have • Agency background with multi-brand or multi-client account experience • Familiarity with Notion, tl;dv, Google Gemini, Helium 10 and Data dive • Experience with the Eisenhower Matrix or similar prioritization and delegation frameworks • Prior experience mentoring or managing junior team members
• 🚀 Real ownership — a meaningful client portfolio where your decisions directly drive growth • 📈 Structured career path toward Brand Director and senior leadership roles • 🧠 Weekly upskilling sessions and internal husks to keep you growing every week • 🤝 A values-driven culture built on trust, accountability, and continuous improvement • 📚 Access to a leadership framework built around Extreme Ownership and high-performance habits • 🌐 Remote-first, full-time position aligned with US working hours • ⚡ Be part of a fast-growing agency making serious waves in the Amazon ecosystem
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