Case Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $92.8k - $120.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Gilead Sciences

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

Gilead Sciences is a leading biopharmaceutical company that focuses on discovering, developing, and delivering innovative therapeutics for patients with life-threatening diseases. The company is highly recognized for its contributions in virology, particularly HIV and hepatitis, and is actively expanding its therapeutic reach into fields like oncology and inflammation. Gilead has a strong pipeline of medicines, with over 25 products available globally and 50 clinical programs. Known for its commitment to health equity, the company also actively funds HIV research and causes. Gilead's dedication to scientific innovation and health equity aims to tackle the world's most pressing health challenges, improving patient lives globally.

📋 Description

• Serve as single-point-of-contact for Authorized Treatment Centers (ATC) who is accountable for all cases from patient registration through final product delivery, within defined geography • Acts as a knowledgeable, trusted and dependable partner to ATCs demonstrating exceptional communication and tele-management skills • Flexibility to cover/provide support for other Case Managers outside of regular working hours and over Holidays and weekends as necessary • Manage communications with Authorized Treatment Center (ATC) providers (including but not limited to enrolling healthcare providers, financial coordinators, cell and apheresis lab staff and administrative champions) and internal Kite team members (including but not limited to field teams, internal logistics and supply chain, medical, site quality and site planning partners). • Effectively communicate critical case-related information to healthcare providers within ATC in an empathetic and clear manner to appropriately manage expectations • Complete all required Case Manager training and demonstrate exceptional knowledge and seamless navigation of Kite systems, policies, procedures and work instructions • Troubleshoot issues with internal or external partners working collaboratively and with a sense of urgency • Attend meetings (virtually and/or in person) to assist with training and activation of new ATCs • Participate in regular Case Manager, POD, or other customer meetings on an as needed basis

🎯 Requirements

• Master’s Degree and 3+ years of experience OR Bachelor’s Degree and 5+ years of experience OR High School Degree and 9+ years of experience • Proven ability to work exceptionally well across a matrix organization and be a team player • Exceptional oral and written communication skills • Open to occasional travel during site onboarding process and ad hoc meetings (<10%) • Bachelor's degree 5+ years working within a healthcare or pharmaceutical environment, directly interacting with healthcare providers and/or patients • 2+ years of Case Management or Care Coordination experience in a hospital setting for patients receiving complex therapies • Nursing, social work, and/or commercial operations background • Experience working with complex IT systems or portals that support customer service, health care scheduling, supply chain management, and call center • Familiarity with working in a heavily regulated, quality-control driven environment (e.g. following strict SOPs when available, and extrapolating key principles to situations not defined) • Basic knowledge of reimbursement landscape for hospital/buy and bill setting including understanding of benefit investigations, prior authorizations, appeals • Demonstrated problem solving and customer service skills • Ability to establish effective relationships with a wide range of internal cross-functional teams, healthcare provider team(s) and ATCs • Bilingual - Spanish preferred

🏖️ Benefits

• company-sponsored medical, dental, vision, and life insurance plans*