Manager, Customer Success Operations

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management. • Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes. • Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day. • Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success. • Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption. • Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting. • Contribute to broader Revenue Operations initiatives where the CS perspective is needed.

🎯 Requirements

• 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role. • Strong critical thinking and structured problem solving. You can break down ambiguous problems into clear workstreams and move them forward. • Bias toward execution. You move from analysis to action quickly and follow through to outcomes that stick. • Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly. • Strong cross-functional collaboration skills. You build trust with stakeholders at all levels and influence without direct authority. • Curiosity and aptitude to pick up new domains, tools, and concepts quickly. We care more about how you think than which specific tools you have used. • Comfort operating in a scaling environment where not everything is defined and structure must be created.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support