Professional Services Engagement Manager

🕒 June 6

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Conducting discovery and structuring outcome-oriented professional services engagements that align GitLab capabilities with customer business outcomes • Partnering with account executives, solutions architects, and delivery stakeholders to turn DevSecOps and platform adoption initiatives into clear, actionable proposals and statements of work • Perform discovery with account teams and customers to understand current capabilities, constraints, and desired business outcomes. • Design standard and custom services proposals aligned to customer goals, clear success measures, and implementation needs. • Build and present scoped services engagements and packaged solutions to customers and internal stakeholders to gain alignment and move opportunities forward. • Guide customers and account teams through services value, commercial terms, agreements, and the quote and order process to support deal closure. • Coordinate with Professional Services Operations and delivery partners to align staffing, skillsets, language, and time zone coverage for each engagement. • Address pricing and implementation objections, and identify engagement and delivery risks early to keep opportunities progressing. • Meet assigned financial targets and maintain an accurate services forecast using Salesforce and Clari. • Build strong cross-functional relationships, provide responsive support to internal and customer stakeholders, and relay customer trends to improve services offerings and the customer journey.

🎯 Requirements

• Experience with professional services selling processes, including discovery, scoping, proposal development, and the fundamentals of commercial structuring. • Experience using Salesforce for opportunity management, forecasting, and quoting. • Experience working in a pre-sales setting and helping develop statements of work for implementation projects. • A working understanding of the software development lifecycle, DevOps practices, and cloud transformation efforts, with the ability to relate technical solutions to business outcomes. • Strong communication and stakeholder management skills, with the ability to build strong working relationships with account teams and customer stakeholders. • Developing facilitation, negotiation, and problem-solving skills, along with the judgment to know when to consult more experienced team members. • Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and execution. • The ability to work effectively with minimal supervision in a fully remote, asynchronous environment while managing multiple opportunities and maintaining accurate forecasting.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave