Staff Software Engineer, AI – Automation

🕒 April 13

🇺🇸 United States – Remote

💵 $183k - $215k / year

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gladly

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

📋 Description

• Lead Major AI & Automation Initiatives • Ship Real Products • Design Foundational Systems • Collaborate Closely • Drive Innovation

🎯 Requirements

• 5-10+ years of full-stack engineering experience, including large-scale product development and team leadership • A proven ability to turn ambiguous ideas into shipped product, especially in early-stage, 0-to-1 settings • A passion for AI and automation—you stay current on the latest trends and are eager to apply them creatively • Deep experience, or willingness to learn, TypeScript, React, Go, and PostgreSQL • Strong communication and collaboration skills—you’re as comfortable mentoring as you are coding • A customer-centric mindset—you care about what you’re building and who you’re building it for • A data-driven approach—you use metrics and insights to guide decisions and measure impact

🏖️ Benefits

• Competitive salaries, stock options, and comprehensive benefits • Generous paid time off, parental leave, and home office stipends • A fully remote work environment with opportunities for in-person team gatherings • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive • A company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily