Strategic Accounts Manager

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🕒 May 28

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Gladstone Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

✈️ Travel

💼 Consulting

Hospitality • Travel • Consulting

Gladstone Software is a provider of innovative Leisure Management Software, specializing in catering to the unique demands of the leisure industry across the UK and Ireland. With a focus on delivering cutting-edge solutions to leisure centers, trusts, and private leisure clubs, Gladstone enhances customer experiences, streamlines administration, and helps operators identify key trends through advanced data insights. The company is recognized for its thought leadership and has successfully served over 400 customers, including endorsements from health and fitness professionals and technology partners.

📋 Description

• The Manager is responsible for growing and driving the commercial and customer success of the Nova programme. • This role focuses on long-term relationships rather than short-term sales. • Work closely with senior stakeholders to understand their goals and challenges. • Build and manage a portfolio of strategically important customers. • Develop and maintain clear account plans that align customer objectives. • Identify and convert opportunities for upsell, cross-sell, and solution expansion. • Position Gladstone as a solution partner that connects insight into action. • Act as the voice of the customer internally and collaborate with cross-functional teams.

🎯 Requirements

• Proven experience growing and scaling AI platforms into sales with strategic accounts within the leisure and fitness industry. • Strong commercial acumen with experience of contract negotiations, renewals, and long-term agreements. • Ability to build credibility with senior stakeholders and influence at board or executive level. • Experience working with complex organisations, ideally within public sector, leisure, health, or education. • Excellent communication skills, with the ability to explain technical solutions in plain English. • Experience within leisure management, SaaS platforms, or regulated/public sector environments. • Familiarity with framework agreements and public sector procurement processes. • Understanding of digital transformation challenges within membership-based or customer-facing services.

🏖️ Benefits

• A culture that values collaboration, innovation, and doing the right thing for customers.