Solutions Engineering Manager

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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Logo of Glean

Glean

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

⚡ Productivity

Artificial Intelligence • Enterprise • Productivity

Glean is a company that provides an AI-driven platform designed to optimize work processes within enterprises. The platform features advanced tools for workplace search, content creation, and automation of business workflows. Glean's solutions help organizations search for information across various data sources, create and summarize content efficiently, and automate routine tasks to enhance productivity. Their technology integrates AI capabilities such as pre-built prompts, AI agents, and AI-powered search, offering a comprehensive approach to knowledge management and workplace productivity. Glean's applications are particularly valuable in supporting engineering, sales, and support teams by streamlining processes and accelerating workflows.

📋 Description

• Lead, coach, and develop a high-performing team of Solutions Engineers • Establish a regional operating rhythm with Sales leadership, including account planning, pipeline and deal inspection, technical qualification, coverage planning, and strategic opportunity prioritization • Set standards for technical discovery, solution design, demonstrations, use-case workshops, and pilot engagements • Coach the team on Command of the Message and MEDDPICC sales methodologies • Build repeatable plays, enablement, and inspection mechanisms to improve SE execution • Guide account teams in identifying opportunities to expand Glean adoption • Align technical plans, priorities, and expectations with customers and internal partners • Partner with Sales, Applied AI / Post-Sales, Product Management, PMM, and Engineering to resolve and escalate technical issues • Communicate field needs and product opportunities • Contribute to hiring strategy, capacity planning, organizational design, and development of the Solutions Engineering discipline • Represent Glean’s technical point of view with customers and the broader technical community

🎯 Requirements

• Experience hiring, developing, coaching, and retaining Solutions Engineers or comparable customer-facing technical talent • Experience leading complex enterprise opportunities • Ability to coach teams through technical discovery, solution strategy, executive presentations, demonstrations, workshops, and pilots • Strong business acumen and ability to connect technical decisions to customer outcomes, sales strategy, and company priorities • Technical fluency in APIs, integrations, cloud architecture, security, networking, and SaaS or hybrid environments • Strong AI fluency, including practical generative AI applications, AI solution evaluation, data, security, governance, and adoption considerations • Hands-on familiarity with one or more major cloud platforms, such as GCP, AWS, or Microsoft Azure • Ability to communicate technical concepts clearly to technical and non-technical stakeholders and deliver polished presentations • Ability to plan and execute projects, balance competing priorities, and identify improvement opportunities • Strong listening and interpersonal skills, sound judgment, customer focus, and adaptable startup mindset • Completion of a brief AI-focused exercise or discussion as part of the interview process

🏖️ Benefits

• Competitive compensation • Medical coverage • Vision coverage • Dental coverage • Generous time-off policy • 401k plan contribution opportunity • Home office improvement stipend • Annual education stipend • Annual wellness stipend • Regular company events • Healthy lunches daily • Equity may be available for certain roles

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