Client Success Manager

🔥 0 minutes ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Global Payments Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2000

💸 Finance

💳 Fintech

🤝 B2B

Finance • Fintech • B2B

Global Payments Inc. is a leading worldwide commerce platform, dedicated to facilitating global transactions. As a Fortune 500 company, it delivers cutting-edge technology and innovative solutions to over 4 million customers, handling approximately 66 billion transactions annually. The company is driven by a global team of approximately 27,000 experts focused on enabling commerce and supporting businesses of all sizes to grow effectively. With a commitment to diversity, equity, and inclusion, Global Payments Inc. supports talent development across various roles in technology, sales, customer service, and more, helping businesses streamline their operations and enhance their growth potential.

📋 Description

• Plan and oversee TouchNet products and services for a designated client or group of clients • Ensure quality service and operational performance within the parameters of program and delivery standards • Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs • Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues • Collaborate with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business

🎯 Requirements

• Bachelor's Degree Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree • Typically Minimum 5 Years Relevant Experience in University ITS and/or Campus Finance Experience in client facing roles and/or higher education industry.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off