Bilingual Customer Service Representative

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Provide professional, responsive customer service to English- and Spanish-speaking policyholders and agents • Respond to incoming calls, return calls, and answer emails • Answer questions about insurance policies • Address customer questions and concerns, research complaints, and identify appropriate solutions • Process policyholder and agent requests, including policy account changes • Maintain knowledge of company insurance products, policies, procedures, and processing guidelines through ongoing training • Scan, index, and organize documents and requests in OnBase • Prepare, distribute, and mail customer correspondence • Monitor customer interactions and account activity for trends, issues, or fraudulent activity • Assist with agent practice investigations • Conduct complaint research and follow up on outstanding issues • Complete assigned projects and departmental tasks within deadlines

🎯 Requirements

• A high school diploma or equivalent • One to two years of customer service experience • Strong verbal and written communication skills in both English and Spanish • Ability to explain policy information and resolve customer concerns clearly and professionally • Excellent analytical and problem-solving skills • Strong attention to detail and commitment to accuracy • Ability to manage multiple responsibilities, prioritize tasks, and meet deadlines • Ability to work effectively under pressure • Strong integrity and sound judgment • Ability to maintain confidentiality when handling sensitive customer information • Ability to work independently while collaborating effectively with team members • Proficiency in Microsoft Word and Excel is preferred • Reliable and predictable attendance of the assigned shift • Ability to work full time and/or part time based on position specifications

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Life insurance benefits • Retirement plans, including company-matched 401k and pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets