Part-Time Customer Retention Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Answer questions regarding coverage, premium, and other policy information • Make outbound calls to existing policyholders to retain, resell, and recover lapsed or delinquent policies • Recommend appropriate coverage adjustments based on individual policyholder needs • Record and maintain accurate policyholder information for reporting and transactional purposes • Communicate clearly and empathetically, adapting communication style to each customer's needs • Follow up with customers to confirm understanding and satisfaction with proposed solutions • Maintain discretion and tact during extensive telephone contact • Work independently and exercise sound judgment • Stay current on life insurance products, policy features, and company procedures • Meet or exceed contact center KPIs, including call volume, retention rate, first call resolution, adherence, call quality, and attendance • AM shift: Handle inbound cancellation calls and explore retention options • AM shift: Proactively contact customers with lapsed policies to discuss payment solutions • PM shift: Make outbound calls to collect delinquent premium payments • PM shift: Compose business letters and communicate effectively through written and verbal communication

🎯 Requirements

• High school diploma or equivalent is required • Basic Microsoft Office skills, including Word, Excel, and Outlook, are required • Minimum typing speed of 30 wpm is required • Experience in a call center environment is preferred • Some insurance and/or sales experience is preferred • Excellent verbal and written communication skills • Ability to solve complex policyholder issues with a positive attitude • Ability to work in a fast-paced environment and work well under pressure • Knowledge of life and/or health insurance terminology is preferred • Reliable and predictable attendance of assigned shift • Ability to work full time and/or part time based on position specifications • Bilingual Spanish skills are relevant to the hourly pay differential

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Retirement plans, including company-matched 401k and pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets