Customer Retention Representative, Part-time AM Shift

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GlobeLife

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

📚 Education

🔬 Science

Education • Science • Healthcare

GlobeLife is a collaborative university network created by Uppsala University and Karolinska Institutet to strengthen research and education in global health. It promotes multidisciplinary collaborations, organizes seminars and events, shares recordings and news, and connects researchers and partners to advance work toward the UN Sustainable Development Goals.

📋 Description

• Answering questions regarding coverage, premium and other policy information. • Composing business letters, communicating effectively through written and verbal communication. • Working independently and making judgment decisions is required. • Making outbound calls to existing policyholders to collect delinquent premium payments. • Reselling the benefits of our policies and providing excellent customer service. • Using various sales techniques to help increase the retention of our policyholders. • Recording policyholder information for reporting and transactional purposes. • Extensive telephone contact and appropriate telephone skills are required. • Discretion and tact must be used in providing service to customers. • Monday to Friday schedules, no weekends. • Additional production incentive pays after the training period. • Bilingual (Spanish) hourly pay differential.

🎯 Requirements

• High school diploma or equivalent. • Basic Microsoft Office Skills, including Word, Excel, and Outlook, required. • Minimum Typing speed of 30 wpm required. • Experience in a call center environment preferred. • Some experience in insurance and/or sales is preferred. • Excellent verbal and written communication skills. • Ability to solve complex policyholder issues with a positive attitude. • Ability to work in a fast-paced environment and work well under pressure. • Knowledge of life and/or health insurance terminology preferred.

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution. • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. • Robust life insurance benefits and retirement plans, including a pension plan. • Paid holidays and time off to support a healthy work-life balance. • Parental leave to help our employees welcome their new additions. • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. • Company-paid counseling for assistance with mental health, stress management, and work-life balance. • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.