Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GlobeLife

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

📚 Education

🔬 Science

🏥 Healthcare

Education • Science • Healthcare

GlobeLife is a collaborative university network created by Uppsala University and Karolinska Institutet to strengthen research and education in global health. It promotes multidisciplinary collaborations, organizes seminars and events, shares recordings and news, and connects researchers and partners to advance work toward the UN Sustainable Development Goals.

📋 Description

• Provide superior customer service and handle inquiries and issues promptly and professionally using multiple systems • Focus on first-contact resolution and high customer satisfaction while adhering to operational standards • Act as first-tier support for all customer inquiries on behalf of Globe Life Inc. • Effectively communicate and resolve customer issues • Assist with department and company initiatives as needed • Assist with daily call volume, prioritizing service level • Provide accurate resolutions to customer inquiries • Meet customer needs on every interaction via phone, email, and written correspondence • Meet Quality Assurance requirements and key performance metrics • Perform other assigned duties • Work Monday to Friday with no weekend phone schedules

🎯 Requirements

• 1 year of customer service experience in a similar role • High school diploma or equivalent • Excellent verbal and written communication skills • Excellent listening skills and ability to ask probing questions, understand concerns, and overcome objections • Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook • General working knowledge of the Internet for business use • Ability to learn new computer systems • Knowledge of customer service principles and practices • Professional and friendly attitude with ability to quickly develop rapport with customers • Flexibility in schedule • Detail-oriented • Ability to professionally handle and resolve escalated issues • Heavy computer and phone usage • Ability to sit 90% of the workday • Willingness to work shift work and overtime • Reliable and predictable attendance of assigned shift • Ability to work full time and/or part time based on position specifications

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits • Retirement plans, including company-matched 401k and pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets