Spanish Bilingual Customer Service Specialist – 2nd Shift

Job not on LinkedIn

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Qurate Retail Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

📱 Media

🛍️ eCommerce

Retail • Media • eCommerce

Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.

📋 Description

• Answer inbound customer calls for HSN • Assist Spanish- and English-speaking customers • Problem-solve and de-escalate unique customer situations • Promote products and improve sales while maintaining a high-paced call volume • Handle a high volume of inbound customer inquiries • Offer additional products during each customer interaction • Personalize the experience for each caller • Confirm refunds, take payments, place orders, and analyze account data • Report to an assigned Customer Service Supervisor • Work a set full-time schedule including weekends; schedules are not Monday–Friday

🎯 Requirements

• Spanish and English speaking ability • 12 months or more of customer service experience • Ability to learn and work in a virtual environment • Ability to communicate with a variety of styles • Ability to navigate multiple systems and screens • Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements • Ability to troubleshoot own technical problems and partner with IT when needed • Availability to work weekends, holidays, and additional hours • Distraction-free work-from-home environment • Residence in Virginia or an approved state

🏖️ Benefits

• $0.60 bilingual differential • Additional shift differential and incentives where applicable • Opportunity for advancement and upward mobility across the entire QVC Group family of brands • Competitive compensation • Paid time off • Employee assistance program • Parental leave • Paid volunteer hours • Company discounts • Health care benefits starting on day 1 • 401(k) • Tuition reimbursement benefits