Bilingual Customer Service Representative, English/Spanish

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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MediDrive, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🏥 Healthcare

🚗 Transport

☁️ SaaS

Healthcare • Transport • SaaS

MediDrive is a technology-driven company providing a nationwide Non-Emergency Medical Transportation (NEMT) platform and transportation management system that connects health plans, healthcare providers, transportation providers, and members. The company operates across 48 states, managing tens of thousands of daily trips (20K+), delivering a reported 95% on-time performance and offering a broad vehicle network including ambulatory, wheelchair-accessible, and ambulette options. MediDrive emphasizes automation and analytics—claiming high levels of automated ride management, advanced routing and cost optimization, data insights, fraud prevention, and dedicated account support—while maintaining regulatory and security standards (HIPAA, SOC 2, ISO 27001).

📋 Description

• Answer inbound calls and assist members with scheduling, updating, or canceling transportation • Make outbound calls to confirm trips, provide updates, or follow up on issues • Use internal systems to verify eligibility, benefits, and required trip information • Communicate pickup times, provider information, and ride expectations • Handle concerns related to late drivers, missed pickups, and other transportation challenges • Escalate urgent or complex situations to supervisors or Tier 2 support • Document all interactions clearly and accurately in the CRM system • Follow state Medicaid, HIPAA, and transportation compliance requirements • Maintain complete and precise documentation for each call • Adhere to scripting, system workflows, and quality assurance guidelines • Meet or surpass KPIs including quality, AHT, adherence, attendance, and accuracy • Participate in training, coaching, and team huddles • Collaborate with supervisors, dispatch, QA, and training teams to improve member experience • Help build a new contact center from the ground up

🎯 Requirements

• Must be located in the United States of America • Must be fluent in English and Spanish • Must be able to start on September 3, 2026 • 1+ year of experience in a call center, customer service, healthcare, transportation, or similar role • Must have your own equipment • Strong communication skills and ability to remain calm under pressure • Comfort navigating multiple computer systems and documenting quickly • Detail-oriented with strong problem-solving ability • Reliable attendance and punctuality • Availability for contact center hours including weekdays, weekends, and some holidays • Preferred experience in NEMT, Medicaid, healthcare call centers, or insurance environments

🏖️ Benefits

• Fully remote work • Employer does not sponsor visas (not a benefit)