Customer Services Specialist – Shift: Sunday through Thursday, Midnight to 9 AM MST

Job not on LinkedIn

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $10 - $30 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pure Storage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Pure Storage is a leader in the field of data storage platforms, renowned for its innovative solutions in the industry. It has been consistently recognized as a leader in the Gartner Magic Quadrant for both Primary Storage Platforms and File and Object Storage Platforms, achieving the highest marks in Execution and Vision. Pure Storage provides scalable and sustainable storage solutions that cater to both enterprise and cloud needs, emphasizing zero downtime and seamless performance. It offers a range of services including AI infrastructure, cloud deployments, and data protection, making it a critical player in modern data management.

📋 Description

• Serve as the first point of contact for the Technical Support team • Direct incoming support requests from phone, email, and the Everpure portal to appropriate engineers • Ensure high-priority issues are addressed immediately to minimize customer downtime • Provide proactive status updates on open tickets and set clear resolution expectations • Audit the support queue by severity and priority • Escalate critical or aging issues to Support Leadership to maintain SLAs • Perform statistical analysis of recurring support trends • Help engineering identify root causes and improve Everpure Platform stability • Collaborate with Support Engineers and Managers to manage support-ticket lifecycles

🎯 Requirements

• Minimum of 1 year experience with phone call management, front-line IT or Support Experience • Proven ability to translate complex situations into clear, empathetic updates for customers and stakeholders while maintaining professional composure in high-pressure environments • Proficiency with case tracking systems, VoIP tools, and web-based collaboration applications • Exceptional organizational skills with the ability to rapidly prioritize tasks and balance shifting resources against urgent customer needs • Track record of working effectively within a team-oriented environment to solve cross-functional problems and meet shared KPIs

🏖️ Benefits

• Flexible time off • Wellness resources • Company-sponsored team events • Growth and development support • Employee Resource Groups • Hiring-process accommodations for candidates with disabilities