Contact Center Customer Experience Specialist – Corporate Payment Services

🔥 0 minutes ago

🌵 Arizona, North Carolina, +4 more states – Remote

🌵 Arizona – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provide high-quality customer service to high-value large Corporate and Government clients and CPS internal groups • Service Corporate and Government accounts using a green screen system • Verify account authority levels accurately • Apply knowledge of complex Commercial account liability structures and authorization permissions • Comply with regulatory requirements for servicing Corporate and Government accounts • Process requests involving SharePoint utilization and other business lines • Assist with online navigation, password resets, and accessibility • Identify, resolve, or escalate customer issues • Handle difficult customer calls while maintaining a high level of customer service • Work across business lines to resolve customer issues • Multitask using multiple systems concurrently

🎯 Requirements

• High school diploma or equivalent • Typically, at least 18 months of customer service or related experience • Pass GSA Background check • Good knowledge of concepts, practices, policies and procedures of banking products and services • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Technical aptitude to assist with online navigation, password resets and accessibility • Ability to identify and resolve/escalate problems • Good time management skills • Strong attention to detail and understanding of potential impact to the client relationship overall • Adhere to Corporate and Government Regulatory requirements • SharePoint navigation and entry • Strong ability to multi-task and utilize multiple systems concurrently • Effective written and verbal communications skills and ability to work across business lines to resolve customer issues • Ability to handle difficult customer calls • Effective telephone and interpersonal skills • Good problem-solving and negotiation skills • Familiarity with green screen systems, account authority levels, regulatory requirements, and complex commercial-account liability structures • Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension