Part-Time Customer Retention Representative – PM Shift

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GlobeLife

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

📚 Education

🔬 Science

🏥 Healthcare

Education • Science • Healthcare

GlobeLife is a collaborative university network created by Uppsala University and Karolinska Institutet to strengthen research and education in global health. It promotes multidisciplinary collaborations, organizes seminars and events, shares recordings and news, and connects researchers and partners to advance work toward the UN Sustainable Development Goals.

📋 Description

• Handle incoming calls from policyholders returning calls from outbound efforts and explore retention options • Contact customers with lapsed life insurance policies to discuss retention opportunities and payment solutions • Assess policyholder situations and recommend appropriate coverage adjustments • Build relationships through empathetic, professional communication and explain policy options clearly • Maintain accurate records of customer interactions, retention efforts, and outcomes • Stay current on life insurance products, policy features, and company procedures • Adapt communication style, follow up with customers, and confirm understanding and satisfaction • Meet or exceed contact center KPIs, including call volume, retention rate, first call resolution, adherence, call quality, and attendance targets • Manage inbound call quotas and outbound lapse recovery contacts while maintaining quality standards

🎯 Requirements

• High school diploma or equivalent • Basic Microsoft Office skills, including Word, Excel, and Outlook • Minimum typing speed of 30 wpm • Excellent verbal and written communication skills • Ability to solve complex policyholder issues with a positive attitude • Ability to work in a fast-paced environment and under pressure • Experience in a call center environment preferred • Some insurance and/or sales experience preferred • Knowledge of life and/or health insurance terminology preferred • Evening availability Monday through Friday, 5:00 p.m. to 9:00 p.m., Central Time Zone • Four-hour Saturday shift between 8:00 a.m. and 12:00 p.m., Central Time Zone

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution • Comprehensive health, dental, and vision insurance plans • Robust life insurance benefits and retirement plans, including a pension plan • Paid holidays and time off • Parental leave • Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals • Company-paid counseling for mental health, stress management, and work-life balance • Continued education reimbursement eligibility • Company-paid FLMI and ICA courses • Discounted Texas Rangers tickets