Insurance Representative I – Bilingual

🔥 9 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔒 Insurance

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GM Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1992

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

<GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations.

📋 Description

• Provide insurance quotes and use selling techniques to close sales through a consultative sales approach • Support and consult on quoting, selling, and servicing insurance policies • Counsel customers on protection and coverage and answer complex questions about billing, renewals, and endorsements • Provide service across phone, email, chat, and text channels • Resolve customer complaints and seek management assistance when needed • Gather, process, consolidate, and analyze data to promote brand loyalty and increase retention for OnStar Insurance • Monitor and maintain a closed-loop feedback process • Schedule account follow-up to ensure customer expectations and satisfaction are met • Build professional relationships with other departments to enhance customer experience and loyalty • Represent OnStar Insurance professionally • Execute specialty team processes and strategies assigned by leadership • Perform other tasks as business needs require

🎯 Requirements

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) • Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures • Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial’s culture • Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience • Excellent interpersonal, written, and oral communication skills, including exceptional active listening skills • Strong analytical and problem-solving skills with an action-oriented mindset • Ability to work independently and use sound judgment in handling customer inquiries and complaint resolution • Ability to proactively manage time while balancing assigned accounts/tasks with minimal supervision • Ability to navigate and use multiple applications/systems effectively • Ability to type a minimum of 40 words per minute • Proven interpersonal skills and professionalism when interacting with customers, leaders, peers, and senior management • Fluent in English and Spanish • Must hold a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. state, or be able to obtain it within 30 days of start date • 0–2 years of customer service experience preferred • High School Diploma or equivalent required • Bachelor’s Degree or equivalent combination of education and experience preferred

🏖️ Benefits

• Fully remote work • Growth opportunity

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