Field Service Engineer

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $82.5k - $126.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Provide on-site professional automotive and business support to GM retail and wholesale communities • Diagnose and direct repairs on customer vehicles to mitigate potential repurchases and reduce warranty expense • Provide third-level on-site support for escalated automotive technical issues • Respond to dispatch cases involving vehicle-down or potential-repurchase situations • Collaborate with District Manager Parts and Service, Regional Business Resource Managers, the Business Resource Center, GM Engineering, and other regional and national teams • Review and improve dealership comeback processes and service readiness • Review Preliminary Information bulletins and communicate authorized field-fix information • Conduct dealership training on Techline tools, applications, diagnostic tools, and equipment • Own dealership concerns and drive problem resolution through closure • Address customer problem-resolution needs by phone or at dealership locations • Report dealership service-readiness status to help prevent buybacks • Support dealer technician recruitment and retention efforts • Build and maintain relationships with dealership management, especially service departments • Represent GM as a field resource and spokesperson for automotive technical product information • Provide Field Product Reports to Vehicle/Powertrain Brand Quality Managers and GM Engineering • Support Better Business Bureau arbitration hearings and legal cases, including lemon-law lawsuits • Provide warranty-waste reduction suggestions to FSE Leadership and the BQM Team

🎯 Requirements

• 2-5 years of extensive hands-on Automotive Dealership Service Department, vehicle diagnostic, or repair experience • Valid driver’s license and clean driving record • Proficiency with MS Office applications: Word, PowerPoint, Excel, and Outlook (or equivalent email/calendar app) • Ability to manage, resolve, document, and close dispatch cases within the required timeframe • Ability to work with minimal direction and self-train to maintain and increase skills • Ability to create and provide specialized training • Excellent communication and time-management skills • Self-motivated with a proactive approach to meeting and exceeding customer expectations • Must live in the assigned territory or relocate to Irvine/Costa Mesa within a 30-mile radius • Must be able to travel at least 50% on a frequent basis • Must be legally authorized to work without GM immigration-related sponsorship now or in the future • Must be legally able to operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review • Preferred: 10+ years of hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience • Preferred: Proficiency with Pico Scope • Preferred: 10+ years of customer handling, support, sales, administrative, computer, or other applicable business skills • Preferred: Computer hardware setup, internet, and wireless communications experience • Preferred: ASE A1-A9 plus Master Technician certification; T1-T8 plus Master Technician certification; L1, L2, and L3 • Preferred: Knowledge of LAN/WAN IT infrastructure

🏖️ Benefits

• Bonus potential based on company, job-level, and individual performance • Medical, dental, and vision benefits • Health Savings Account • Flexible Spending Accounts • Retirement savings plan • Sickness and accident benefits • Life insurance • Paid vacation and holidays • Tuition assistance programs • Employee assistance program • GM vehicle discounts • Relocation benefits for candidates who qualify under company policy