Zone Manager, Parts and Service

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $149.5k - $199.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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General Motors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1908

🚘 Automotive

🏭 Manufacturing

🚗 Transport

💰 $500M Grant on 2024-07

Automotive • Manufacturing • Transport

General Motors is a leading multinational corporation in the automotive industry, committed to creating a future with zero crashes, zero emissions, and zero congestion. With operations and facilities worldwide, GM focuses on innovation across various areas including engineering, manufacturing, and information technology. The company emphasizes diversity, inclusion, and the development of sustainable technologies to shape the future of mobility.

📋 Description

• Lead and develop a high-performing team supporting GM’s dealer network • Drive parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration • Identify product quality concerns and enhance customer satisfaction for GM’s premium brand • Lead, coach, and develop Sales and Service Professionals to execute strategic initiatives and achieve performance goals • Establish team norms that foster productivity, inclusivity, and respect for individuality and diversity • Build a customer-centric culture focused on empowerment, accountability, results, continuous improvement, and change management • Own Zone revenue, customer retention, and overall customer experience • Stay current on GM and automotive-industry developments and adapt processes, systems, and tools • Analyze dealer marketing and merchandising strategies and recommend ways to increase service-lane traffic and profitability • Oversee business-plan execution and implement countermeasures to address challenges and promote innovation • Monitor and achieve KPIs including SRT, NPS, customer retention, STS compliance, EV training and compliance, Workplace of Choice, engagement, Direct Leaders Index, and participation • Apply knowledge of service and parts operations, automotive parts and service systems, dealer operating reports, fixed-operations analysis tools, profit-department structures, and consultative selling techniques

🎯 Requirements

• Bachelor’s Degree or equivalent professional experience • 7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth • 3+ years of experience leading, coaching, and developing a team preferred • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management • Ability to travel up to 50% • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools • Must currently reside within the assigned territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date • Must not require GM immigration sponsorship now or in the future • Ability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review

🏖️ Benefits

• Bonus potential through an incentive pay program based on company, job-level, and individual performance • Medical, dental, and vision benefits • Health Savings Account • Flexible Spending Accounts • Retirement savings plan • Sickness and accident benefits • Life insurance • Paid vacation and holidays • Tuition assistance programs • Employee assistance program • GM vehicle discounts • Relocation benefits for candidates who qualify under company policy