Learning Management Services – LMS Administrator

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Business Technology Integrators

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🔒 Cybersecurity

Cybersecurity • Cloud Solutions • Digital Transformation

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with over 25 years of experience delivering secure, innovative IT solutions tailored to Federal Government agencies. Our mission is to ignite innovation from within, leveraging our agility, reliability, and dedication to quality to help our clients achieve their goals. Specializing in cybersecurity, cloud solutions, and digital transformation, BTI provides cost-effective, high-performance solutions that support our clients’ missions and strengthen their operational resilience. We prioritize compliance with federal security standards while protecting sensitive information.

📋 Description

• Provide advanced Tier II help desk support for NIH Learning Management System (LMS) • Maintain primary responsibility for implementing the HHS LMS across NIH • Provide consultation to end-users and system administrators • Provide support to the NIH community to increase their use of the LMS • Provide advice, guidance, and technical evaluation for online training content in the LMS • Provide training and information to Tier 1 Help Desk agents • Monitor and report on ticket trends and patterns to identify issues • Facilitate system audits to maintain data integrity • Triage system issues and escalate to Tier 3 support as needed • Identify opportunities for system enhancement • Migrate historical/external data to the LMS • Maintain knowledge base and system documentation • Promote use of the LMS in the NIH community

🎯 Requirements

• Experience with learning management systems used as an enterprise tool • Experience with major IT system implementations and supporting end-users • Experience with Help Desk support • Experience maintaining user documentation and SOPs • Experience supporting system interfaces • Experience migrating data between systems and ensuring the quality of the migration, to include acceptance testing • Experience with SCORM standards and Section 508 requirements • Experience delivering system training (e.g. instructor-led, webinar-based, small group demos, or 1:1 consultation) • Experience using virtual collaboration tools for training, communications, and customer service • Excellent verbal and written communication skills • Excellent customer service skills

🏖️ Benefits

• Must Be A US Citizen • Technical and functional support for LMS • Assistance with system migration project