Director, Operations

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Go Fish

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

📦 Logistics

🛍️ eCommerce

Marketing • Logistics • eCommerce

Go Fish is a full-service digital marketing agency that combines strategy, creative, media, and technology to drive measurable growth for brands. The firm specializes in SEO, AI-driven optimization (Generative Engine Optimization), paid media, social commerce (including TikTok Shop), digital PR, online reputation management, conversion optimization, and website design/development. Go Fish serves eCommerce and technology-focused clients and emphasizes AI-powered tools and analytics to streamline campaign execution and improve visibility across search, social, and emerging AI platforms.

📋 Description

• Serve as the primary operational partner to Client Strategy and client-delivery leadership • Identify and address gaps affecting client-facing work, deliverables, communication, and cross-team coordination • Define ownership, timing, inputs, standards, and outcomes for key client-delivery workflows • Move operational initiatives from discussion through documentation, implementation, adoption, and maintenance • Translate leadership decisions into workflows, responsibilities, timelines, SOPs, and success measures • Lead cross-functional initiatives involving client strategy, project management, service teams, sales, finance, and operations • Resolve root causes, handoff gaps, duplicated effort, and unclear ownership • Lead process rollout, communication, training, adoption, and refinement • Oversee sales-to-services handoffs, client onboarding, offboarding, service changes, and significant client transitions • Establish reporting, accountability, controls, documentation, and escalation paths • Monitor process adoption, address noncompliance, and lead retrospectives • Manage and develop the Operations Manager • Oversee recurring operational processes, systems administration, data quality, SOPs, operational support, and audits • Govern ClickUp, Salesforce, SCOPE, and other core platforms • Improve integrations, simplify workflows, and reduce manual work • Lead adoption of AI and automation across client-delivery and operational workflows • Support reporting and improvements related to profitability, scope adherence, utilization, churn, account growth, and delivery quality • Establish measurable success criteria and ensure improvements create business value

🎯 Requirements

• Approximately eight or more years of experience in operations, client services, project management, business operations, or a related field • Meaningful experience in a marketing agency, professional-services organization, or similarly complex client-delivery environment • Strong understanding of account management, project management, service teams, sales, and finance • Demonstrated success improving cross-functional client-delivery processes • Experience implementing and driving adoption of loosely defined initiatives • Experience developing SOPs, playbooks, standards, and rollout plans • Strong facilitation and project leadership skills • At least three years of experience managing and developing people • Ability to set priorities, delegate and inspect work, provide direct feedback, and hold stakeholders accountable • Strong judgment when ownership is unclear, needs compete, or leaders disagree • Strong working knowledge of CRM, project-management, workflow, and reporting platforms • Practical experience designing AI-enabled workflows or business automations • Ability to use operational data to identify risks and guide action • Comfort learning new tools and helping others use them effectively • Ability to communicate complex discussions through clear documentation, decisions, expectations, and actions • Ability to lead process rollouts, training, adoption, and change management • Ability to communicate effectively with executives, functional leaders, managers, and individual contributors • Calm, direct, practical communication style • Must be eligible to work in the United States; employment visas cannot be sponsored or transferred

🏖️ Benefits

• Competitive compensation • Flexible work environment • Medical, dental, and vision insurance • Unlimited paid time off • 401(k) with company match • Company-paid life and disability insurance • Paid parental leave • Collaborative culture with autonomy and ownership • Employee wellness programs • Additional perks • Opportunity to learn, grow, and make an impact