Director of Operations Technology – Automation

Job not on LinkedIn

🕒 August 10

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 44%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Homeaglow

WebsiteLinkedInAll Job Openings

2 - 10 employees

👥 B2C

🏪 Marketplace

💰 $5M Debt on 2024-11

B2C • Marketplace

Homeaglow is a membership-based home cleaning marketplace that connects customers with trained, background-checked professional cleaners across the U. S. The platform offers online booking, subscription-based discounts (ForeverClean membership), introductory/free cleaning offers for new members, and a range of standard and add-on residential cleaning services. Homeaglow operates in multiple cities, emphasizes verified reviews and quality control (certification process, high average ratings), and provides customer support and flexible scheduling.

📋 Description

• Report directly to the Chief Operating Officer. • Own automation, technology, and AI integration into customer-facing teams. • Chart the automation and AI integration course for a rapidly scaling $100M+ marketplace. • Improve customer experience, drive revenue, and increase efficiency across 1,000+ customer-facing agents. • Build and maintain a rolling 12-month Operations tooling, automation, and AI roadmap prioritized by risk-adjusted ROI. • Collaborate with engineering, dedicated Operations engineers, Operations, and Strategy teams. • Write product specifications covering problem statements, current and target states, user flows, requirements, edge cases, success metrics, and rollout plans. • Own initiatives end-to-end from discovery through launch, adoption, and measurement in an A/B testing environment. • Make buy-versus-build decisions and manage AI vendor relationships and pilots. • Evaluate and integrate AI solutions with HubSpot, Aircall, and third-party vendors, or decide to build in-house. • Translate operational pain points and revenue opportunities into a prioritized tooling backlog. • Define project KPIs and report weekly on metrics such as conversion, touch-to-connect ratio, cost savings, handling time, and customer satisfaction. • Maintain feedback loops with frontline representatives and managers through shadow shifts and call observation. • Review the roadmap every six months and adjust course as needed.

🎯 Requirements

• 7+ years in product management, operations strategy, business systems, or RevOps roles. • At least 3 years owning a roadmap end-to-end. • Track record of shipping automation and AI/ML features producing measurable productivity, conversion, or customer satisfaction gains. • Direct experience building or owning internal tools for customer care, support, or sales. • Ability to write PRDs, run discovery interviews, prioritize, and partner with engineers. • Fluency with CRM systems such as Salesforce or HubSpot, helpdesk systems such as Zendesk, Intercom, or Kustomer, telephony, conversation intelligence, and LLM-powered assist tools. • Data literacy, including defining metrics, reading dashboards, and using SQL or a BI tool to validate hypotheses independently. • Ability to travel 4–6 weeks per year, including 1–2 trips to Manila, Philippines, and 2 company/team offsites.

🏖️ Benefits

• Health insurance fully covered by the company. • Parental leave. • Flexible / unlimited PTO policy. • Cleaning membership perk – Free Homeaglow membership with complimentary cleanings, up to 2x cleanings a month, capped at $200 USD per cleaning.

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