Benefits Operations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $105k - $132k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Own the full day-to-day administration of US health benefits, including medical, dental, vision, life, FSA/HSA, 401(k), EAP, enrollments, qualified life events, terminations, COBRA, eligibility changes, and employee escalations • Own benefits ticket intake, resolution, escalation, and trend analysis • Manage relationships with brokers, carriers, administrators, and benefits vendors, including performance, service levels, escalations, and ongoing improvement • Partner with the Chief of Staff to develop and evolve HighLevel’s global benefits philosophy • Evaluate benefits programs across countries and employee populations for competitiveness, consistency, cost, and employee experience • Lead a year-round global benefits education program • Build, launch, and manage employee perks and well-being programs • Design intuitive, accessible benefits programs, communications, and service experiences • Maintain benefits documentation, controls, ownership, and source-of-truth records • Continuously improve benefits programs, vendors, processes, systems, and employee experience using data, feedback, and performance trends • Translate complex benefits topics into recommendations for leaders and guidance for employees

🎯 Requirements

• 8+ years of progressive experience in US benefits administration and operations • Experience owning complex benefits programs, renewals, vendor relationships, and employee escalations • Strong knowledge of US health and welfare benefits, ERISA, ACA, COBRA, Section 125, HSA/FSA administration, and 401(k) operations • Ability to evaluate complex issues, identify root causes, weigh tradeoffs, and make practical recommendations • Experience managing brokers, carriers, and benefits vendors • Experience partnering with Finance, Payroll, Legal, People Operations, and People Technology • Experience improving benefits processes, controls, integrations, and service models • Strong spreadsheet and data-analysis skills • Ability to interpret cost, utilization, enrollment accuracy, invoice variance, ticket trends, and vendor performance • Ability to translate complex benefits information into clear guidance for employees and recommendations for leaders • Exceptional judgment and confidentiality when handling sensitive benefits, health, and employee information • Ability to operate independently in a fast-moving, globally distributed environment • Ability to build processes and infrastructure from the ground up and continuously improve programs

🏖️ Benefits

• US medical, dental, and vision benefits • Life insurance • FSA/HSA • 401(k) • Employee Assistance Program (EAP) • Employee perks and well-being programs • Global benefits education and enablement • Remote-first work environment • Professional collaboration with a globally distributed team