Senior Paper Operations Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $62k - $117.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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The Knot Worldwide

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🏪 Marketplace

📱 Media

Marketplace • Media

The Knot Worldwide is a global consumer-facing company operating leading wedding and celebration planning websites and mobile apps that provide inspiration, trusted editorial content, vendor directories, and planning tools to help people take celebration planning from inspiration to action. It connects couples and other celebrants with vendors and services across more than 16 countries, acting as both a media/content platform and a marketplace for event-related services.

📋 Description

• Manage new vendor onboarding with Legal, Accounts Payable, Procurement, and Data • Oversee vendor contract execution, renewals, and purchase order creation • Manage billing, royalty tracking, payment tracking, and printer invoice fee reviews • Monitor printer facility capacity, operational risks, inventory, production, and replenishments • Support printer peak and holiday operations and onboarding of new fulfillment facilities • Manage special orders and custom requests • Manage shipping carrier relationships, service-level issues, and escalations • Coordinate cross-functional projects during shipping escalations • Submit, track, and resolve claims for damaged, late, or lost orders • Analyze shipping costs and identify financial optimization opportunities • Investigate, resolve, and prevent recurring order issues with CX and printers • Recommend on-site, product, and printer optimizations based on findings • Conduct quality controls and review Voice of Customer feedback • Facilitate UAT between printer partners and engineering teams • Communicate testing plans, timelines, resources, and payload requirements • Establish test plans for new features and products • Maintain operational controls, escalation frameworks, and decision criteria • Lead root-cause analyses and durable cross-functional solutions • Anticipate customer, cost, and capacity impacts and raise risks to leadership • Own reporting on order issues, ship-time performance, and non-billable costs • Develop reprint reporting and translate insights into roadmap and release-readiness recommendations • Frame data-driven narratives for leadership decision-making

🎯 Requirements

• 5–7 years of progressive experience in e-commerce operations, fulfillment, print production, supply chain, carrier management, or a related operational function • Experience managing external vendors and operational partners, including printers, suppliers, and/or carriers • Experience managing SLAs, resolving escalations, driving vendor accountability, and building working relationships • Hands-on experience with vendor onboarding, invoice reconciliation, purchase orders, contract renewals, billing, and vendor cost analysis • Ability to identify discrepancies, manage operational controls, and identify cost-saving or margin-improvement opportunities • Strong proficiency in Excel/Google Sheets and operational reporting • Ability to analyze large datasets, identify trends and root causes, and translate findings into clear recommendations • Experience with SQL, BI tools, or other data-analysis tools is a plus • Strong understanding of the end-to-end e-commerce order lifecycle, including production, fulfillment, shipping, delivery, reprints, claims, and order exceptions • Experience partnering with Product and Engineering teams on UAT, integrations, system changes, and operational troubleshooting • Ability to translate operational requirements into clear test plans, requirements, and acceptance criteria • Ability to independently manage complex, cross-functional projects; establish operational controls; conduct root-cause analyses; and implement sustainable process improvements • Proven ability to work across CX, Product, Engineering, Finance, Legal, Accounting, Merchandising, Design, and offshore/global teams • Strong communication and stakeholder-management skills • Experience in print production, paper products, custom fulfillment, or e-commerce supply chain is highly preferred • Ability to build fluency with AI tools relevant to the work and use them thoughtfully with sound judgment

🏖️ Benefits

• Medical insurance • Dental insurance • Retirement benefits • Generous leave policies • Fully remote work with no regular in-office requirements • Intentional company and team gatherings • Flexible time off • Physical and mental wellness programs • Virtual collaboration for roles not eligible for in-office expectations • AI tools and fluency development relevant to the work