Customer Retention Specialist

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts. • Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities. • Identify root causes behind customer concerns through active listening and discovery. • Provide consultative guidance and structured solutions to retain and support customers. • Communicate the value of HighLevel’s services clearly and confidently. • Handle objections professionally and work toward mutually beneficial outcomes. • Identify opportunities for plan optimization, upgrades, or reactivation where appropriate. • Support churn reduction and revenue retention goals through escalating recurring issues to leadership. • Deliver personalized, positive support aligned with the company brand. • Accurately log all interactions and update CRM records in GHL. • Identify trends and recurring challenges impacting retention.

🎯 Requirements

• Strong English communication skills (verbal and written) • Effective objection-handling and follow-up abilities • Experience working in a remote environment with structured daily targets • Organized, process-driven, and detail-oriented approach • Familiarity with SaaS products and CRM systems (GHL experience is a plus) • Working knowledge of Google Suite (Docs, Sheets, Calendar) • Ability to multitask while maintaining quality • Customer-focused mindset with high emotional intelligence • Comfort operating in a fast-paced, data-driven environment • Reliable high-speed internet and a distraction-free workspace. • Bachelor’s degree preferred • 2+ years of Customer Service or B2B Sales experience

🏖️ Benefits

• Equal Employment Opportunity Employer • Opportunities for professional growth