Director, Product Design

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Lead and mentor a team of designers focused on growth and lifecycle experiences • Partner with Product and Engineering leadership to define strategy, priorities, and success metrics • Translate business goals into clear user experience strategies and scalable design solutions • Champion user-centered design while balancing speed, experimentation, and impact • Establish and refine processes for design discovery, iteration, and delivery • Use data, research, and experimentation to inform decisions and measure outcomes • Advocate for design at the executive level and contribute to broader product leadership discussions

🎯 Requirements

• 8+ years of experience in product design, with 3+ years in a design leadership role • Proven experience designing B2B2C and/or SaaS products, ideally with complex workflows • Strong background in growth, onboarding, activation, or lifecycle design • Demonstrated ability to drive measurable outcomes (activation, retention, conversion, churn reduction) • Experience leading and scaling high-performing design teams • Strong product thinking and the ability to balance user needs with business goals • Comfort working in fast-paced, ambiguous environments with cross-functional partners • Excellent communication, storytelling, and stakeholder management skills

🏖️ Benefits

• Competitive compensation • Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities • Bonuses • Remote work options