Customer Success Manager – Freelance

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Golden Hire

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Golden Hire is an accomplished recruiting and placement firm specializing in building sales, marketing, and technical support teams for start-ups and pre-IPO companies. The company provides tailored recruiting services to employers and long-term career partnership and placement support for job seekers, focusing on strong fit and growth-stage hiring needs.

📋 Description

• Conduct a 45- to 60-minute monthly video call with each mentee to assess their progress, identify obstacles, and define the month’s top priority action • Provide weekly asynchronous follow-up via Slack: review the week’s actions, plan next steps, and anticipate potential obstacles • Keep clients engaged, active, and moving forward • Track mentees’ progress through the Audit, Research, Financing, and Operations phases • Keep the management dashboard up to date with the current phase, next action, and alerts • Provide regular reports to the Head of Customer Success and CEO on the status of the client portfolio • Identify early warning signs, including lack of action, misunderstanding, technical blockers, or declining motivation • Challenge mentees with both empathy and firmness to help them move forward • Coordinate support from experts, including coaches, wealth advisors, lawyers, and renovation specialists • Act as the central point of contact between mentees and the team, including coaches, experts, and the CEO • Anticipate needs, communicate key information, and participate in weekly team meetings • Monitor mentees’ participation in group sessions, webinars, and seminars • Track satisfaction metrics and structure feedback to support continuous improvement • Participate in the Ambassador Program, with the goal of securing at least one qualified referral within each client’s first five to six months • Contribute to a premium, seamless client experience

🎯 Requirements

• Ideally 3–5 years of experience in Customer Success or premium client relationship management • Experience in a demanding environment, such as info-business, high-end coaching, online business, or premium client advisory services • Proven experience managing client journeys over an extended period, ideally 12 months or more • Ability to manage multiple clients simultaneously without compromising quality • Experience in real estate or wealth management is a plus • Proficiency with Notion, Google Sheets, and Excel • Strong command of Slack for asynchronous communication and managing multiple conversations in parallel • Proficiency with video conferencing tools such as Microsoft Teams and Zoom • Ability to produce clear, regular reports • Availability to co-organize and attend the company’s in-person events, 2–3 weekends per year • Outstanding written and spoken French • Rigorous, organized, proactive, reliable, and responsive • Ability to adapt your communication style to demanding, analytical, and time-constrained physicians • Ability to challenge clients with empathy and firmness • Comfortable working in an evolving environment and co-creating processes • Availability at lunchtime, in the evenings, and on Saturdays when necessary • Long-term freelance contract

🏖️ Benefits

• Flexible working arrangements • 100% remote • Three seminars per year, including one Ambassador Seminar • Participation in in-person events, 2–3 weekends per year • Hourly compensation initially