Customer Care Representative

🔥 14 hours ago

🏈 Alabama, Arizona, +8 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Golden Customer Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🏥 Healthcare

🍽️ Food & Beverage

🧘 Wellness

Healthcare • Food & Beverage • Wellness

Golden Customer Care is a company that acts as the communication bridge between its parent company, Golden Hippo, and its global customer base. Since its founding in 2010, Golden Customer Care has specialized in delivering personalized, comprehensive support to customers, ensuring that every interaction with their health and wellness brands is exceptional. They provide guidance, facilitate seamless transactions, and troubleshoot issues. The company is committed to helping people live better lives with its science-backed products, including vitamins, supplements, skincare solutions, and pet foods. Although the workforce is largely remote, they maintain a strong culture focused on exceptional customer service and employee well-being. Employees are offered comprehensive benefits and a collaborative work environment.

📋 Description

• Assist customers with inquiries about products, shipping, billing, and order placement • Provide exceptional customer service and exceed customer expectations • Discuss products, make personalized recommendations, and retain customers through consultative conversations • Identify opportunities to save subscriptions, promote relevant offers, and support company revenue objectives while maintaining a customer-first experience • Use multiple systems simultaneously to resolve customer inquiries efficiently • Research and reconcile problems by clarifying concerns, determining root causes, and explaining solutions • Address customer complaints and offer suitable solutions and alternatives • Engage customers considering cancellation by highlighting benefits and available deals and promotions • Correct and update customer information accurately • Document customer requests and actions taken on customer accounts • Fulfill customer order requests efficiently • Provide order status and shipping information • Meet contact center performance metrics, including quality assurance, customer satisfaction, schedule adherence, call duration, and customer retention • Provide customer feedback to management about products, trends, and customer issues • Follow communication procedures, guidelines, and policies • Collaborate and work as part of the GCC team

🎯 Requirements

• High School Diploma or GED • 1-2 Years in a Customer Service Role • 1 Year Customer Service in a Contact Center Setting (preferred) • Proficiency using windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software programs such as Excel and Word (preferred) • Working knowledge of call center systems and/or workflows (preferred) • Familiarity with basic computer applications such as email, word processing, web browsers, and computer equipment (preferred) • Strong written and oral communication skills (preferred) • Strong critical thinking and problem-solving skills (preferred) • Ability to work independently in a remote environment (preferred) • Excellent attendance and punctuality; regular attendance is essential (preferred) • Ability to work additional hours based on business needs (preferred) • High attention to detail and accuracy (preferred) • Must be able to work both weekend days • Must be located in Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, or Wyoming

🏖️ Benefits

• Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents • Employee Stock Ownership Plan (You're part owner of GCC) • 401k retirement contribution with company matching up to 3.5% • 10 days of paid vacation, 6 days/48 hours of paid sick time plus holidays • Internet reimbursement • Massive room for professional growth and results-based pay increases • Actually fun virtual & in-person events • Paid virtual training (4-5 weeks)