Nonprofit Success Manager

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Goodstack

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤲 Charity

📋 Compliance

🌍 Social Impact

Charity • Compliance • Social Impact

Goodstack is a global donations infrastructure platform that connects leading brands and causes, empowering them to incorporate purpose into their operations while driving return on investment (ROI). The platform facilitates easy and efficient donations to verified causes worldwide, enhances customer engagement, and supports compliance for nonprofits and educational organizations. Goodstack aims to streamline the process of charitable contributions, ensuring organizations can support causes they care about without bureaucratic delays.

📋 Description

• Reach out to inbound nonprofit leads to understand their needs and offer guidance & support • Conduct deep discovery calls to uncover challenges and opportunities. • Communicate through multiple channels – including phone, email, and video – with warmth and clarity. • Become a product expert and confidently explain technology features and value to nonprofits. • Maintain accurate data and activity tracking in HubSpot and our broader tech stack. • Share insights that help refine our process and strengthen the customer experience. • Deliver every interaction with empathy, professionalism, and the level of service you’d want to receive.

🎯 Requirements

• +1 year of professional experience in sales, support, or another customer-facing role. • Experience managing a high-volume pipeline and selling or engaging through multiple channels. • Strong active listening and storytelling skills with the ability to connect authentically. • Exceptional written and verbal communication with attention to tone and clarity. • A self-starter mindset – comfortable with ambiguity, fast-paced change, and experimentation. • A genuine passion for helping nonprofits succeed and curiosity about technology and social impact. • Bonus if you have knowledge or love of: • Experience in the nonprofit or social impact sector. • Previous SDR, CSR experience in a SaaS or technology company. • Familiarity with HubSpot or similar CRM tools.

🏖️ Benefits

• Salary reviews and share options becoming an integral part of our growth and share in the company's success • Goodstack’s Workplace Giving • Private Health Insurance • On Tuesday, lunch is on Goodstack • $300 Brighten your day annual budget • $1,200 Learning & development annual budget • Goodstack library • Paid days off to volunteer for non-profit causes • Paid days to attend conferences • Paid day off on your birthday! • 25 days annual leave, plus paid public holidays • Paid sick leave • Paid wellness leave • Flexible working hours • WFH budget upon joining • Ecologi Carbon Offsetting