Care Coordinator

Job not on LinkedIn

🕒 June 24

🇺🇸 United States – Remote

💵 $86k - $106k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Praxis

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Praxis is a company dedicated to connecting patients with meaningful clinical trial opportunities. With a focus on creating customized recruitment programs, Praxis utilizes a variety of specialized tools and extensive experience across various therapeutic areas to ensure they reach the right patients worldwide. Established in 2002, the company emphasizes the importance of patient engagement and utilizes sophisticated data insights to enhance the patient journey in clinical research.

📋 Description

• Coordinate management of patient cases and ensure timely completion of related tasks throughout the patient journey. • Own the experience from onboarding through adherence, individualizing support to meet each patient and caregiver’s needs. • Identify and resolve access and adherence barriers through close monitoring of the patient journey. • Manage difficult caregiver conversations and non-routine access situations. • Serve as the primary point of contact for caregivers, patients, and healthcare providers. • Communicate benefit investigation results and provide education on financial assistance programs. • Coordinate benefits investigation, prior authorizations, and financial assistance in partnership with stakeholders. • Build and maintain working relationships with senior internal and external partners. • Partner with specialty pharmacies to coordinate therapy initiation, shipment, and ongoing adherence support. • Proactively monitor engagement and adherence signals, intervening when risk emerges. • Document interactions accurately within Salesforce and ensure compliance and data integrity. • Identify patterns across cases and advance recommendations to Patient Services leadership.

🎯 Requirements

• Bachelor’s degree and minimum 5 years of case management experience within or supporting pharmaceutical patient support programs. • Complete working knowledge of pharmacy benefit structures, prior authorization workflows, appeals processes, specialty pharmacy operations, and patient assistance program design. • Experience working with caregivers and families navigating treatment on behalf of patients. • Hands-on experience collaborating with field-based teams (e.g., clinical educators, reimbursement managers) and specialty pharmacies. • Proficiency with Salesforce and patient support program platforms (case management, benefits verification, adherence tracking tools). • Experience utilizing business rules for free goods programs and Patient Assistance Program (PAP) eligibility. • Nurse, Medical Assistant, Social Worker or senior reimbursement specialist experience preferred. • Experience supporting CNS therapies is strongly preferred.

🏖️ Benefits

• 99% of the premium paid for medical, dental and vision plans. • Company-paid life insurance. • AD&D and disability benefits. • Voluntary plans to personalize your coverage. • 401(k) contributions matching dollar-for-dollar up to 6%. • Long-term stock incentives and ESPP. • Discretionary quarterly bonus. • Extremely flexible wellness benefit. • Generous PTO. • Paid holidays and company-wide shutdowns.